Job Openings at Elizabeth Maddeux

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

We are recruiting to fill the following positions below:

1.) IT Support / Systems Administrator 

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a skilled and proactive IT Support / Systems Administrator to manage and maintain our IT infrastructure.
• The ideal candidate will be responsible for ensuring the smooth operation of hardware, software, networks, and security systems, as well as providing technical support to end users. 
• This role requires strong problem-solving skills, technical expertise, and the ability to manage multiple IT-related tasks efficiently.

Responsibilities

• Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues, both remotely and on-site.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware, ensuring they function optimally.
• Manage and maintain servers, including setup, monitoring, troubleshooting, and performance optimization.
• Monitor and maintain network infrastructure, company softwares, including routers, switches, firewalls, and wireless access points, ensuring stable and secure connectivity.
• Perform routine system updates, patches, and security enhancements to keep IT infrastructure up to date and protected against vulnerabilities.
• Administer and support business applications, email systems, cloud services, and enterprise software, resolving technical issues as needed.
• Maintain user accounts and permissions in Active Directory, Office 365, and other authentication systems to ensure secure access management.
• Implement and oversee backup and disaster recovery procedures to safeguard critical data and minimize downtime in case of system failures.
• Develop and enforce IT security policies, ensuring compliance with best practices and company standards to protect against cyber threats.
• Monitor system performance and proactively identify and resolve potential issues before they impact business operations.
• Maintain an inventory of IT assets, tracking hardware and software licenses to ensure compliance and efficient resource allocation.
• Provide end-user training and documentation on IT policies, security best practices, and software usage to enhance productivity and security awareness.
• Assist in the planning and execution of IT projects, such as network upgrades, system migrations, and software implementations.
• Collaborate with vendors and third-party service providers to troubleshoot technical issues and ensure timely resolution of hardware or software failures.
• Conduct regular system audits and generate reports on IT performance, security risks, and infrastructure improvements.
• Set up and configure VoIP phone systems and troubleshoot any connectivity or functionality issues.
• Support remote work setups, including VPN configurations, remote desktop access, and cloud-based collaboration tools.
• Research and recommend new technologies and IT solutions that align with the company’s business needs and enhance operational efficiency.
• Ensure compliance with industry regulations and data protection laws, implementing necessary security controls and monitoring mechanisms.
• Assist with IT budgeting, evaluating costs for hardware and software upgrades, and ensuring cost-effective IT procurement.
• Provide after-hours support when necessary to resolve critical system issues or perform maintenance tasks with minimal disruption to business operations.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred) or relevant IT certifications.
• 3-4 years of proven experience as an IT Support Specialist, Systems Administrator, or similar role.
• Strong knowledge of Windows and Linux operating systems, networking protocols, and cloud technologies.
• Experience with Active Directory, Office 365 and other enterprise IT tools.
• Familiarity with cybersecurity best practices, firewalls, and antivirus solutions.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and interpersonal skills to provide effective technical support and training to employees.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.

Salary
N250,000 - N300,000 Monthly.

Application Closing Date: 5th May, 2025.

Method of Application
Interested and qualified candidates should submit their CV and Cover Letter to: careers@elizabethmaddeux.com using "IT Support/ Systems Administrator" as the subject of the email.

2.) Technician

Job Location: Abuja (FCT)
Employment Type: Full-time

Role Overview

• The Technician is responsible for the maintenance, repair, and troubleshooting of electrical, plumbing, and mechanical systems within the hotel.
• This role ensures that all technical aspects of the facility operate efficiently, minimizing downtime and ensuring guest satisfaction.
• The ideal candidate must be hands-on, detail-oriented, and capable of handling routine and emergency repairs.

Key Responsibilities

• Assist in performing routine maintenance and repair tasks on electrical, plumbing, mechanical, and HVAC systems under the supervision of the Maintenance Supervisor.
• Troubleshoot and fix malfunctioning equipment, including lighting, air conditioning, elevators, and kitchen appliances.
• Respond promptly to maintenance requests from guests and hotel departments to ensure minimal disruption.
• Maintain accurate records of maintenance work performed, including spare parts used and repair logs.
• Work closely with the housekeeping and front office teams to ensure all guest areas remain in excellent condition.
• Ensure compliance with health and safety standards, fire codes, and hotel policies.
• Operate and maintain tools, machinery, and diagnostic equipment safely and efficiently.
• Identify and report any major facility issues to the Maintenance Supervisor for prompt resolution.
• Participate in emergency maintenance operations, such as power failures, plumbing leaks, and security system malfunctions.
• Assist in training junior maintenance staff on best practices and technical skills.
• Monitor and manage energy consumption, identifying opportunities for cost-saving measures.
• Support renovation and remodelling projects by providing technical expertise and labor.
• Ensure all maintenance activities follow environmental and sustainability guidelines.
• Install and maintain hotel security systems, including surveillance cameras and access control systems.
• Repair and maintain kitchen and laundry equipment to ensure smooth operations.
• Conduct regular testing and maintenance of emergency lighting and backup power systems.
• Assist in setting up audiovisual equipment for hotel conferences and events.
• Perform minor carpentry and painting tasks to maintain the aesthetic appearance of the hotel.
• Develop and implement a maintenance checklist to ensure routine tasks are completed on schedule.
• Assist in sourcing and procurement of maintenance materials and spare parts.
• Work with external vendors and contractors for specialized repair work and large-scale maintenance projects.
• Provide recommendations to management for upgrades or replacements of outdated equipment.

Requirements

• OND, Trade Test, or Technical Certification in Electrical, Plumbing, Mechanical Engineering, or a related field.
• 2-4 years of experience as a technician, preferably in the hospitality industry.
• Strong knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Ability to troubleshoot and repair technical faults efficiently.
• Basic knowledge of maintenance tools and diagnostic equipment.
• Strong attention to detail and the ability to work under pressure.
• Good communication and teamwork skills.
• Ability to follow safety protocols and work in compliance with regulatory standards.
• Physical stamina to perform manual labor and lift heavy equipment.
• Availability to work flexible shifts, including weekends and holidays.

Salary
N100,000 - N150,000 Monthly.

Application Closing Date: 22nd April, 2025.

Method of Application
Interested and qualified candidates should submit their CV and Cover Letter to: careers@elizabethmaddeux.com using "Technician" as the subject of the email.

3.) Front Desk Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time
Work Mode: Onsite

Role Overview

• The Front Desk Officer serves as the initial point of contact for customers, visitors, and staff, ensuring a welcoming and professional environment. This role encompasses a variety of administrative and clerical tasks aimed at supporting the organization's daily operations.

Key Responsibilities

• Answer customer inquiries regarding product availability, pricing, promotions, and store policies while providing accurate and helpful information.
• Greet and assist customers promptly and courteously upon entering the store, ensuring they have a positive first impression.
• Direct customers to the appropriate sales representatives or store sections based on their needs and preferences.
• Address customer complaints professionally, resolving minor issues on the spot and escalating more complex concerns to the Store Manager.
• Maintain a clean, organized, and visually appealing front desk and reception area to reflect the store’s brand image.
• Operate the store’s telephone system, answering and directing calls efficiently while managing customer inquiries.
• Maintain a customer database, record inquiries for follow-ups, and support loyalty program registrations.
• Assist in scheduling appointments for personal shopping experiences, product demonstrations, fittings, or special retail events.
• Provide support in processing transactions, issuing receipts, and handling returns or exchanges in line with store policies.
• Assist customers with payment processing, including handling cash, card transactions, and digital payments through the POS system.
• Promote and inform customers about ongoing discounts, membership benefits, or loyalty programs to encourage repeat business.
• Monitor and restock promotional materials, brochures, and flyers at the front desk to ensure customers have access to relevant information.
• Conduct periodic inventory checks for front-end products, ensuring stock levels are maintained and reporting any shortages.
• Assist in tagging and organizing products for promotional displays and front-end stock rotations.
• Ensure all visitors, vendors, and external service providers sign in upon arrival and follow store protocols.
• Monitor store entry points to prevent unauthorized access or potential security threats.
• Report suspicious activities, shoplifting incidents, or any security concerns to the store’s loss prevention team or management.
• Comply with company policies and assist in implementing safety and loss prevention measures to minimize risks.
• Provide administrative support to the Store Manager and sales team, including preparing daily sales reports, filing documents, and updating customer records.
• Collaborate with the marketing team to execute store promotions and assist in setting up seasonal campaigns.
• Coordinate courier and logistics services for customers opting for home delivery or in-store pickup options.
• Monitor store ambiance, including music levels, scent, and cleanliness, to enhance the shopping experience.
• Stay updated on new product arrivals, store policies, and promotional events to provide customers with the latest information.
• Handle emergency situations, such as medical incidents or fire drills, by following established store protocols and ensuring customer safety.

Qualifications

• Minimum of B.Sc, HND, or a Bachelor's degree in Business Administration, Retail Management, Hospitality, or a related field.
• 1-2 years of experience in, front desk operations, customer service, executive management or a similar retail role.
• Strong verbal and written communication skills with a professional and courteous demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with retail management software or POS systems.
• Ability to handle cash transactions, process payments, and manage refunds or exchanges with accuracy.
• Strong organizational and multitasking skills to handle multiple customer inquiries simultaneously.
• Excellent problem-solving abilities with a customer-first mindset and the ability to resolve complaints professionally.
• Knowledge of retail operations, store policies, and product offerings.
• Ability to work independently while also collaborating effectively with the sales team and management.
• Strong attention to detail in handling customer records, transactions, and administrative tasks.
• Customer-oriented with a friendly, welcoming, and professional approach.
• Ability to work under pressure, remain calm during peak hours, and maintain a positive attitude.
• Willingness to work flexible shifts, including weekends, holidays, and evenings as required.
• Ability to stand or walk for extended periods and lift small packages when necessary.
• Familiarity with retail loss prevention policies and basic security measures is a plus.

Salary
N70,000 - N100,000 monthly.

Application Closing Date: 7th April, 2025.

Method of Application
Interested and qualified candidates should submit their CV and cover letter to: careers@elizabethmaddeux.com using "Front Desk Officer" as the subject of the email.