General Manager Job at Smart Partners Consulting Limited

Smart Partners Consulting Limited (SPCL) - Our client in the retail sector is recruiting a highly motivated and experienced candidate to fill the position below:

Job Position: General Manager

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Overview

• Our client is in need of a highly motivated and experienced General Manager.
• The ideal candidate will be responsible for overseeing the daily operations, drive sales, growth, manage financial performance and ensure profitability, ensure excellent customer experience.
• They will lead a team, manage budgets, develop sales strategies, and ensure compliance with company policies and industry regulations.
• This role requires strong leadership skills, business acumen, and a deep understanding of the retail industry.

Responsibilities
Operations Management:

• Oversee day-to-day store operations, including sales, inventory management, and customer service to ensure efficiency and productivity.
• Ensure compliance with company policies, health and safety regulations, and legal requirements.
• Optimize store(s) layout and visual merchandising to enhance customer experience.
• Implement and maintain operational policies and procedures to enhance business performance.
• Monitor inventory levels and work with suppliers to ensure adequate stock levels.

Sales and Business Development:

• Develop and execute sales strategies to meet and exceed revenue targets.
• Analyze market trends, customer preferences, and competitor activities to optimize sales strategies.
• Drive promotional activities and campaigns to attract and retain customers.
• Identify new business opportunities to expand revenue streams.

Financial and Budget Management:

• Develop and manage the store's budget, including revenue, expenses, and profitability.
• Monitor sales performance and implement strategies to achieve sales targets.
• Control operational costs and reduce waste to maximize profitability.
• Monitor and analyze financial reports, sales data, and key performance indicators (KPIs).

Team Leadership and Development:

• Recruit, train, and manage retail staff, fostering a positive and productive work environment and build a high-performing team.
• Conduct performance evaluations, provide coaching, and implement staff development programs.
• Motivate and lead the team to ensure high levels of customer service and efficiency.
• Foster and encourage teamwork and professional growth.

Customer Service, Sales Strategy and Brand management:

• Develop and execute sales strategies to attract and retain customers.
• Monitor customer feedback and implement strategies to enhance the shopping experience.
• Handle customer complaints and resolve issues to maintain brand reputation.
• Uphold the brand’s reputation and ensure store aesthetics align with brand identity.

Inventory and Supply Chain Management:

• Manage stock levels, oversee replenishment, and reduce shrinkage.
• Coordinate with suppliers and ensure timely stock availability.
• Analyze sales data to determine best-selling products and adjust inventory accordingly.

Marketing and Promotions:

• Plan and execute marketing campaigns, in-store promotions, and events to boost sales.
• Collaborate with the marketing team to enhance brand presence and customer engagement.
• Utilize digital and social media platforms to drive store traffic and sales.

Qualifications

• Bachelor’s Degree in Business Administration, Retail Management, or a related field.
• 5 - 10 years of proven experience in retail management, preferably in a leadership role.
• Proven experience as a General Manager, Store Manager, or in a similar retail leadership role.
• Experience in financial planning, budgeting, and performance analysis.

Skills and Competencies:

• Strong business acumen with a track record of driving sales and profitability.
• Excellent leadership, communication, problem-solving and interpersonal skills.
• Proficiency in inventory management, merchandising and sales strategies.
• Ability to work in a fast-paced, dynamic environment, adapt to changing market trends and make strategic decisions.

Work Conditions:

• Full time position with availability for weekends and holidays if necessary.
• May require occasional travel for business meetings or store visits.