Customer Support Specialist Job at Teleperformance

Teleperformance in Nigeria is the only global CX outsourcer that operates in Nigeria the biggest English-speaking African country, with the largest internet & mobile telephony population.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Managing large amounts of inbound and outbound tickets in a timely manner.
• Following contact center “scripts” when handling different topics.
• Identifying customers’ needs, clarifying information, researching issues, and providing solutions.
• Connecting with customers via phone/email/chat/or social media to resolve their questions or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all tickets related information for auditing and reporting purposes.
• Providing feedback on ticket issues
• Upselling if required.
• Performing other duties that may be assigned.

Job Specification

• Bachelor's Degree / HND / NCE / OND qualification
• 1 - 2 years of experience in a similar role.
• Fluent level of English (minimum C1)
• Enjoy servicing clients with knowledge, expertise, and a spark.
• Must have completed NYSC.

Work Schedule:

• Workdays: 24/7 operation - Weekends and Public Holidays Inclusive.
• You are entitled to 2 days off every week, although days off may not always fall on Saturdays and Sundays.
• Work Hours: 8 hours per day
• Shift Work: Morning, Afternoon, or Night Shift.

Salary
N130,000 - N150,000 monthly.

Benefits:

• 20 Days of Annual Leave
• 12 Days of Sick Leave yearly
• HMO & Pension.