Operations Customer Service Specialist (Male) Job at TMAsourcing Solutions

TMAsourcing Solutions - Our client, a logistics and shipping company, is recruiting to fill the position below:

Job Position: Operations Customer Service Specialist (Male)

Job Location: Oregun, Lagos
Employment Type: Full-time

Job Summary

  • The ideal candidate must be detail oriented, highly organized, and excellent at handling customer communication.
  • This role involves overseeing shipments, ensuring proper documentation, and maintaining effective communication with clients while coordinating operations efficiently.

Key Responsibilities


  • Check and inspect customers’ shipments to ensure accuracy and compliance.
  • Ensure all jobs are labeled properly for easy identification.
  • Answer the official company line at all times and ensure it is always loaded with credit.
  • Maintain accurate and detailed records for all clients.
  • Provide daily reports on collected shipments, their weight, and recipient details.
  • Keep track of all returned packages or items and ensure proper documentation.
  • Supervise and oversee the jobs handled by each staff member.
  • Report directly to the Supervisor on operational activities.
  • Answer all incoming calls promptly, provide a daily report on missed calls, and ensure all clients are attended to.
  • Call recipients to confirm correct details, verify payments, inform them of their charges, and follow up on payments.
  • Maintain a record of all client correspondence, ensuring no communication is deleted.
  • Confirm all payments received and send receipts to clients.
  • Provide timely updates to clients about their shipments.
  • Ensure all important terms and conditions or messages communicated to clients over the phone are also sent via message for confirmation.

Qualifications & Requirements

  • HND or B.Sc in a relevant field.
    Prior experience in logistics, customer service, or operations is an advantage.
  • Gender: Male
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills.
  • Ability to manage customer relationships professionally and efficiently.
  • Detail-oriented with strong record-keeping abilities.

Compensation & Benefit

  • Salary: N90,000 monthly.
  • Competitive salary with an increase after 3 months.
  • Structured work schedule (Monday – Friday, 9:00 AM – 5:00 PM, Saturday 8AM - 1PM).
  • Career growth opportunities within the logistics industry.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: tmasourcingconsult@gmail.com using the Job Position as the subject of the mail.