Customer Service Executive Job at Reposebay Human Resource Limited

Reposebay Human Resource Limited offers HR consulting and career development services through a robust technology web application that is powered by Artificial intelligence (AI). This solution has helped prepare young graduates for the world of work and has helped MSMEs afford professional HR consultants to provide services in workforce management, employee engagement, retention, standard operating procedures, and workplace policies.

Our all-inclusive solution has also helped job seekers get the right employment and business owners get the best out of their employees.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Work Schedule: Monday to Friday, 9 am to 5 pm

Job Purpose

• The role is an encompassing and evolving role that will involve administrative management, customer service, and brand management.
• The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Duties and Responsibilities

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Respond to customer inquiries about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints to identify the causes of the problem
• Inventory management and stock taking.
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Executing marketing initiatives, including campaigns, events, sponsorships and corporate social responsibility programs.
• Building brand awareness and increasing brand value and profitability.
• Increasing product sales and market share.
• Collaborating with different teams such as marketing, creative, legal, etc.
• Ensuring that messaging and marketing activities are aligned with brand and company values.
• Develop strong customer relationships to generate a high volume of prospective clients
• Develop creative strategies to retain the clients, including interviewing them to take their feedback and incorporate it into the company’s growth plan.
• Determine cross-selling opportunities among different products and services offered by the organization.
• Maintain the client relationship management database and utilize it to manage customer contacts and mailing lists.
• Implementation of operational policies and procedures.
• Actively involved in the day-to-day running of the store activities.
• Maintain the approved look and feel of the store at all times
• Carry out daily administrative tasks.

Qualifications

• Graduate Degree in Management, Social Sciences, Operations
• Minimum of 3 years of related work experience.

Competencies:

• Innovative and analytical mindset
• Computer literacy and the ability to use Office Applications
• Ability to relate well with people with a view to converting leads
• Great communication skills (Verbal, Presentation)
• Smart, Critical, strategic, and creative thinking.

Salary
N120,000 - N150,000 monthly. 

Method of Application 
Interested and qualified candidates should send their updated CV to: celestina@reposebayhr.com using the Job Position as the subject of the mail.