Customer Support (Technical) Officer Job at Zeedlabs

Zeedlabs is a Pan-African company that offers comprehensive IT services across various domains, including communication and integration, infrastructure, managed support, cloud computing, and software solutions. They specialize in providing systems solutions tailored to meet diverse technological needs.

We are recruiting to fill the position below:

Job Position: Customer Support (Technical) Officer
Job Location: Ilorin, Kwara
Employment Type: Full-time

Key Responsibilities

• Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution.
• Troubleshoot technical issues and escalate complex cases to the tech team.
• Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently.
• Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications.
• Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards.
• Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service.
• Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.

Requirements & Skills

• HND/B.Sc qualification required
• 2–3 years of experience in technical customer support, or fintech support
• Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets.
• Excellent communication skills and strong analytical.
• Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams.

Salary
N100,000 per month.

Method of Application
Interested and qualified candidates should send their CV and a short Cover letter (required) to: career@zeedlabs.com using the Job Position as the subject of the mail.