Job Openings at Teerus Microfinance Bank

Teerus Microfinance Bank is a Newly established tier 1 unit microfinance bank located in Surulere, Lagos State. As a microfinance bank, we provide financial services to micro, small and medium enterprises both formal and informal, and to underserved individuals who require affordable loans.

We are recruiting to fill the following positions below:

1.) Teller

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Up-selling and Cross-selling of bank's products and services to existing and potential customers.
• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
• Handling currency, transactions, and confidential information professionally..
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.

Requirements

• Candidates should possess an HND / OND qualification with 1 - 3 years of work experience.
• Cash handling experience and on-the-job training may be required.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• High level of accountability, and accuracy.

Application Closing Date: 13th May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: peoplesoperations@teerusbank.com using the Job Position as the subject of the email.

2.)  IT Support Staff

Job Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Provide technical support to staff across branches for hardware, software, network, and application-related issues.
• Ensure the smooth operation of the core banking application, internet banking platform, and other financial systems.
• Perform routine maintenance on systems, servers, printers, ATMs, POS devices, and networks.
• Assist with the deployment of new systems or upgrades to existing ones.
• Provide IT onboarding for new staff and support ongoing training initiatives.
• Manage user accounts, access control, and ensure proper IT security practices in line with regulatory requirements.
• Monitor and support branch connectivity, including VPNs, routers, firewalls, and switches.
• Document issues, track resolutions, and escalate complex problems to the relevant vendors or higher-level IT team.
• Maintain backup and disaster recovery protocols.
• Ensure compliance with CBN IT guidelines, data protection laws, and internal IT policies.

Requirements
Must Have:

• Candidates should possess a Bachelor's Degree / Master's Degree in a related field.
• Minimum of 3 years of experience in an IT support role, preferably within a Microfinance Bank or financial institution.
• Strong understanding of banking operations and typical financial systems (core banking apps, credit management systems, e-channels, etc.).
• Hands-on experience with Windows and MAC OS, Microsoft Office Suite, networking, and basic server management.
• Knowledge of IT support tools like remote desktop software, ticketing systems, and active directory.
• Good troubleshooting and communication skills.
• Familiarity with regulatory standards and data security in financial institutions.

Nice-to-Have:

• Certification in IT (CompTIA A+, N+, ITIL, MCP, etc.).
• Experience with Temenos, BankOne, or other microfinance core banking platforms.
• Familiarity with mobile banking apps, USSD platforms, and agency banking solutions.
• Basic scripting or automation experience (PowerShell, batch scripts, etc.).

What We Offer

• A dynamic and impactful role in a fast-growing financial institution.
• Competitive salary and benefits.
• Opportunities for training and career growth.
• Exposure to modern financial technology platforms and tools.

Application Closing Date: 1st May, 2025.

Method of Application
Interested and qualified candidates should send their CV to: peoplesoperations@teerusbank.com using the Job Position as the subject of the email.

3.) Head of Risk and Internal Control

Job Location: Lagos
Employment Type: Full-time

Job Description

• The Head of Risk, Internal Control, and Compliance is a critical leadership role responsible for safeguarding the bank’s financial, operational, and reputational integrity by implementing risk management frameworks, internal control mechanisms, and compliance programs.
• Reporting directly to the Managing Director and the Board’s Audit and Risk Committee, this role ensures that the bank operates within its defined risk appetite while adhering to all applicable regulatory and legal standards.

Key Responsibilities
Risk Management:

• Implement and oversee a comprehensive enterprise risk management (ERM) framework.
• Identify, assess, and mitigate credit, operational, market, and liquidity risks.
• Establish and monitor risk appetite statements and thresholds.

Internal Controls:

• Develop and maintain a robust internal control system to prevent fraud and operational inefficiencies.
• Conduct regular internal audits and risk assessments across departments.
• Recommend corrective actions for control deficiencies and monitor implementation.

Regulatory Compliance:

• Ensure adherence to Central Bank of Nigeria (CBN) regulations and other relevant laws.
• Manage all regulatory inspections, external audits, and compliance reviews.
• Regularly update policies and practices to reflect changes in the regulatory landscape.

Reporting and Governance:

• Prepare periodic risk and compliance reports for the Managing Director and the Board’s Audit and Risk Committee.
• Present critical issues, trends, and mitigation plans to senior management and the board.

Incident Management:

• Investigate incidents such as operational breaches or fraud, providing comprehensive reports with recommendations.
• Manage the whistleblowing framework to ensure confidentiality and prompt resolution of concerns.

Stakeholder Engagement and Training:

• Act as the primary contact for regulators, external auditors, and other stakeholders.
• Drive a risk-aware and compliance-focused culture through regular training and awareness programs for staff.

Key Performance Indicators (KPIs)
Risk Management Effectiveness:

• Percentage of key risks identified, assessed, and mitigated within specified timeframes.
• Reduction in operational losses due to risk events (e.g., fraud, errors, system failures).
• Frequency of breaches exceeding risk appetite thresholds.

Compliance:

• Timeliness and accuracy of regulatory filings (e.g., 100% compliance with CBN deadlines).
• Number of regulatory breaches or penalties incurred (goal: zero).
• Timely resolution of findings from regulatory inspections and audits.

Internal Controls:

• Percentage of internal audit recommendations successfully implemented within target timelines.
• Reduction in instances of fraud, irregularities, or control failures.
• Number of control processes automated or enhanced for efficiency.

Incident Resolution:

• Average time to investigate and resolve compliance or risk incidents.
• Number of incidents resolved before escalating to regulatory authorities.

Training and Awareness:

• Percentage of employees completing annual risk and compliance training.
• Improvements in staff understanding of internal control policies (measured via surveys or assessments).

Reporting and Stakeholder Management:

• Timeliness and accuracy of risk and compliance reports submitted to the Board.
• Positive feedback from regulators, auditors, and key stakeholders on engagement and responsiveness.

Qualifications and Requirements

• Bachelor’s degree in Accounting, Finance, Risk Management, Law, or related fields. A master’s degree or professional certifications (e.g., ACA, MCIB, ACCA, CISA, CRISC, or CAMS) is highly desirable.
• At least 5–10 years of experience in risk management, compliance, or internal control, with 3+ years in a senior leadership position.
• In-depth understanding of CBN regulations, Nigerian financial laws, and international compliance standards.
• Proven track record in implementing enterprise risk management frameworks.
• Strong analytical, leadership, and communication skills.

What We Offer

• Opportunity to contribute to a dynamic institution at the forefront of financial inclusion.
• Competitive salary and benefits package.
• Supportive and innovative work environment.

Application Closing Date: 30th April, 2025.

Method of Application
Interested and qualified candidates should send their CV and a Cover letter to: onwuedoemeka@gmail.com using "Application for Head of Risk, Internal Control and Compliance - Teerus Microfinance Bank" as the subject of the mail.

Note: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.