Customer Service Executive Job at Feegor

Feegor is an innovative B2B e-commerce company that enables retailers discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeria’s Informal retail sector.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos

Job Summary

• The Customer Service Representative is responsible for providing exceptional customer service experience while ensuring our customers' needs are always satisfied. 
• He/She presents, promotes, and sells the company's products/services to existing and prospective customers.

Job Responsibilities

• Generate sales, cross-sell, and upsell customers on goods.
• Attend to customer queries and assist in resolving customers' issues through calls, chats, emails, and/or social media platforms.
• Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
• Build sustainable relationships and trust with customer through open and interactive communication via various channels.
• Meet customer service team sales targets and call-handling quotas.

Job Requirements

• Minimum of a B.Sc Degree in Sales, Marketing, or any relevant field
• Minimum of 3 years of work experience in customer service or similar role with remarkable track records.
• Result-oriented mindsets with a focus on meeting and exceeding sales target.
• Customer-oriented and able to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Method of Application
Interested and qualified candidates should send their CVs and Cover Letter explaining their experience and why you’re excited about this opportunity to: contact@feegor.com using the Job Position as the subject of the email. 

Note: Only shortlisted candidates will be contacted.