Customer & Operations Support Officer Job at FOAK Business Solutions Limited

FOAK Business Solutions Limited - Our client, I - Maconi Nigeria Limited is a water treatment solutions company committed to delivering high-quality water purification systems and services. Through our Water Doctor Service, we provide tailored solutions to residential, commercial, and industrial clients, ensuring access to safe and clean water.

They are recruiting to fill the position below:

Job Position: Customer & Operations Support Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The Customer & Operations Support Officer will serve as a key link between the company, its customers, and its partners. 
• This role involves handling customer enquiries, coordinating internal and external communication, providing administrative support, and ensuring seamless day-to-day operations.
• Coordinate deliveries, service appointments, and field team assignments as needed.
• Assist in preparing quotes, invoices, and service reports in collaboration with relevant departments.

Key Responsibilities
Customer & Client Support:

• Receive, document, and respond to customer enquiries via phone, email, or in-person.
• Follow up with customers regarding feedback, requests, and complaints, ensuring satisfactory resolution.
• Provide accurate information to customers by liaising with the appropriate departments.
• Maintain a professional and courteous approach to client interactions.

Operations & Coordination:

• Liaise with suppliers, vendors, and trade partners for timely procurement, logistics, and support services.
• Support in-house sales by assisting walk-in customers with product inquiries, processing purchases, and maintaining accurate records of inventory and transactions for items sold within the office.

Administrative Support:

• Carry out clerical tasks such as filing, document preparation, data entry, and record management.
• Run official errands as required (e.g. banking, document dispatch, purchases).
• Support management in daily tasks and handle other assigned duties.

Requirements

• Minimum of OND / HND / B.Sc Degree in Business Administration, Social Sciences, or a related field.
• 1 - 3 years of experience in a similar administrative or customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Good organizational and multitasking abilities.
• Must be dependable, proactive, and able to work with minimal supervision.

Preferred Skills & Attributes:

• Experience in the water treatment or technical services industry is an advantage.
• Familiarity with customer relationship management (CRM) tools.
• A valid driver's license or ability to commute easily for errands.

Working Conditions

• Full-time position based in Lagos.
• Some field work or errands may be required.
• Monday to Friday, 8am - 5pm (occasional weekend work depending on assignments)

Method of Application
Interested and qualified candidates should send their CV to: foakrecruitment@gmail.com using the Job Position as the subject of the mail.