Customer Experience Journey Strategist Job at ICS Outsourcing Limited

ICS Outsourcing Limited - Our client is recruiting suitable candidates to fill the position below:

Job Position: Customer Experience Journey Strategist

Job Location: Lagos
Employment Type: Full-time

Job Description

• As a Customer Experience Journey Strategist, you will play a critical role in enhancing our client's customer experience by developing and implementing effective strategies to improve their customers journey from start to finish.
• You will work closely with cross-functional teams, including marketing, sales, product development, and customer service, to ensure that every touchpoint with our client's customers is seamless, engaging, and memorable.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field. A Master's degree is preferred.
• Proven experience in customer experience management, with a focus on developing and implementing customer journey strategies.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• A passion for delivering exceptional customer experiences and a deep understanding of customer-centricity.

Salary

• Very attractive.