Business Process Lead Job at Heightpro Safety Africa Limited

Heightpro Safety Africa Limited is a leading rope access company specializing in work-at-height and confined space operations. With extensive experience and expertise, we provide safe and efficient access solutions to clients across Nigeria.

We are recruiting to fill the position below:

Job Position: Business Process Lead

Job Location: Island, Lagos
Employment Type: Full-time

Job Summary

• The Business Process Lead is tasked with analysing, designing, and enhancing business processes to drive efficiency and cost-effectiveness within the Business Units. 
• This role combines a deep understanding of business processes with a strong technical acumen to optimize operations and drive efficiency, identify areas for improvement, and implement technological solutions to streamline workflows.

Duties & Responsibilities

• Lead process analysis, documentation, and improvement initiatives.
• Evaluate and document current processes, identifying inefficiencies and improvement opportunities.
• Conduct data-driven assessments to understand workflow bottlenecks and redundancies.
• Develop and implement Standard Operating Procedures (SOPs) across departments.
• Oversee implementation timelines and allocate resources for process change projects.
• Test new processes, gathering feedback to continuously refine workflows.
• Create and maintain detailed process maps and documentation to support redesigned workflows.
• Analyze system performance and user experience to identify areas for improvement.
• Provide training and support to employees on new processes and systems.
• Lead end-to-end process improvement projects, including planning, resource allocation, and monitoring progress against timelines.
• Utilize project management tools to track milestones, ensure deadline adherence, and manage resources effectively.
• Collaborate with departmental heads and teams to assess current business processes and identify areas for improvement.
• Conduct regular process audits and performance evaluations.
• Communicate project updates, challenges, and achievements to the department heads.
• Act as the primary liaison between management, field technicians, and external vendors to align systems with organizational goals.
• Develop and maintain metrics to assess the impact and effectiveness of implemented processes.
• Prepare reports on performance trends, providing insights and recommendations for further optimization.
• Ensure compliance of implemented processes with Nigerian regulatory and internal standards

Educational, Skills, and Requirements

• Bachelor’s Degree in Business Administration, Mass Communication, Project Management, or a related field.
• Minimum of 5 years of experience in administrative functions.
• Familiarity with business process mapping tools and workflow automation software will be advantageous.
• Strong analytical and problem-solving skills with a focus on efficiency.
• Highly organized with proven experience in managing timelines.

Method of Application
Interested and qualified candidates should forward their updated Resume to: heightpro.recruit@gmail.com using the Job Position as the subject of the email.