Customer Service Officer Job at Afconrecruit Limited

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Remote
Job type: Full-time
Reports To: VP Operations/VP People Operations
Industry: Consulting

Position Summary


  • We are seeking a proactive and professional Customer Service Officer to serve as the first point of contact for our clients and prospects. 
  • The ideal candidate will have strong interpersonal skills, a problem-solving mindset, and a passion for delivering exceptional service. 
  • This role is essential to building and maintaining trust with clients and ensuring a seamless experience across all touchpoints.

Key Responsibilities

  • Serve as the primary contact for client inquiries via phone, email, live chat, and in-person interactions.
  • Provide accurate information about ACR Consulting’s services, offerings, and engagement processes.
  • Support clients through the onboarding process and ensure their needs are effectively communicated to the appropriate internal teams.
  • Assist in scheduling consultations, meetings, and follow-up communications with clients and consultants.
  • Monitor and respond to inquiries from social media and website contact forms.
  • Manage customer service logs and maintain updated records in the CRM system.
  • Handle and resolve client complaints or issues in a professional and timely manner, escalating complex matters as needed.
  • Prepare client satisfaction surveys and contribute to service improvement initiatives.
  • Represent ACR Consulting’s brand values in all communications and interactions.

Qualifications and Experience

  • OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
  • Minimum of 1–3 years of experience in customer service, preferably in a professional services or consulting environment.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Customer-focused attitude with a high degree of empathy and professionalism.
  • Proficiency in Microsoft Office Suite and familiarity with CRM platforms.
  • Ability to multitask and thrive in a fast-paced, client-facing role.

What We Offer

  • A supportive and collaborative team environment.
  • Opportunities to grow within a leading consulting firm with regional impact.
  • Competitive salary and performance-based incentives.
  • Training and development programs to enhance customer engagement skills.




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