Lead, Customer Service Job at Nigerian Electricity Supply Corporation (Nigeria) Limited NESCO

Nigerian Electricity Supply Corporation (Nigeria) Limited [NESCO (Nigeria) Limited] is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States. 

In its drive to ensure improved and sustained efficiency and effectiveness in delivery of its mandate with strategic leadership and management, NESCO (Nigeria) Limited is seeking to recruit fully qualified, highly motivated, and well experienced persons to fill highly rewarding vacant positions that have arisen in the Corporation. 

We are recruiting to fill the position below:

Job Position: Lead, Customer Service

Job Location: Bukuru, Plateau

Purpose of the Job 

• Responsible for managing a portfolio of consumers and supervising a team of call centre workers, ensuring maximum engagement and satisfaction through timely updates, accurate service delivery, and prompt resolution of complaints

Key Duties and Responsibilities 

• The Lead Customer Service shall therefore be responsible, but not limited, for the following:
• Manage the portfolio of consumers and ensure maximization of potential benefit to NESCO from each account 
• Update the consumers with regular information on upcoming events, campaigns etc 
• Ensure the quality, accuracy, and timeliness of all services, campaigns and programs delivered to the customer 
• Ensure all complaints are being handled timely and properly 
• Fully comply with NESCO’s internal procedures and policies 
• Supervise the activities of the call centre team and key account managers Prepare periodic reports for the attention of the Head, Distribution 
• Perform any other tasks as assigned by the Head, Distribution

Minimum Educational & Professional Qualifications, Experience and Knowledge 

• First Degree or its equivalent in Business Administration or Social Science is required
• Requires between 5-7 years relevant work experience at least 3 of the years in a leadership position.

Attributes and Competencies:

• Customer Oriented 
• Data Gathering and Analysis 
• Knowledge of Electricity Regulations and Policies 
• Business Intelligence 
• Knowledge of Maximum and Non-Maximum Demand Account Management 
• Energy loss reduction techniques management 
• Communication and interpersonal relations 
• Supervisory/Managerial Skills 
• Problem solving and decision making.

Method of Application
Interested and qualified candidates should submit their Applications, under confidential Cover Letter, either by mail courier or in person enclosing Copies of Certificates, detailed Curriculum Vitae (CV) with names, e-mail addresses and telephone numbers of Three (3) Traceable Referees.

Applications should be submitted by courier to: 
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.
Or
Electronic copies of the Applications can be submitted in a single PDF document named "[Full Name] – [Job Position] – Application" to: nesconi@aol.com using the Job Positionas the subject of the email.

Note: Only shortlisted applicants will be acknowledged and invited for interviews.