Job Vacancies at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the following positions below:

1.) Executive Assistant to the MD

Job Location: 75 Opebi, Ikeja, Lagos
Employment Type: Full-time

Job Overview

• We are seeking a proactive and highly organized Executive Assistant to support our Managing Director.
• In this role, you will be responsible for managing the MD's day-to-day schedule, coordinating meetings, preparing reports, handling confidential information, and supporting various strategic initiatives. 
• This position requires excellent organizational, communication, and multitasking skills.

Key Responsibilities

• Manage the MD's calendar, schedule appointments and coordinate meetings.
• Prepare reports, presentations, and other documents for the MD
• Act as the primary point of contact between the MD and internal/external stakeholders.
• Assist with project coordination and follow-up on key tasks.
• Handle confidential information with the utmost discretion.
• Organize travel and arrangements and manage expense reports.

Qualifications

• HND / Bachelor's Degree in Business Administration, communications, or related field.
• Proven experience as an Executive Assistant or similar role with at least 2 years experience.
• A female Preferably.
• Strong verbal and written communication abilities.
• Ability to work independently, prioritize, and handle multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint).

Salary
N120,000 monthly.

Method of Application
Interested and qualified candidates should send their Resume to: happiness.akpan@outcess.com / recruitment@outcess.com using the Job Position as the subject of the email.

2.) Head of Contact Center Operations

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Head of Contact Center Operations to oversee daily activities across functions such as Business Process Outsourcing, Contact center operations and regulatory compliance.
• Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
• Ultimately, you’ll ensure our operations run smoothly and that people are productive.BPO/Contact Centre Experience is a must
• At least 3 years of experience in the BPO/Contact Centre space

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

Requirements and Skills

• BSc / BA in Business, Computer Science or other relevant field
• At least 3 years of experience in the BPO/Contact Centre space
• Proven experience of atleast 7 years of Head of Operations, Operations Director or similar leadership role
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Familiarity with all business functions including BPO, Contact center, supply chain and IT
• Experience with implementing BPO operations
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• BPO/Contact Centre Experience is a must.

Method of Application
Interested and qualified candidates should send their CV to: happiness.akpan@outcess.com / recruitment@outcess.com using the Job Position as the subject of the email.

Note: Females only, for gender balance.

3.) Executive Driver to the MD

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced executive driver to the Managing Director of the company. You will be based in Lagos, reporting directly to MD.

Responsibilities

• Drive keeping the road safety regulations all the times.
• Be punctual and be at least 15 minutes to the designated time and place.
• Display a good behavior, excellent manners and helping attitude.
• -Maintain strict confidentiality on all conversations and information heard during transport assignments.
• Arrange for vehicle care and maintenance (i.e. oil change, tire rotation, cleaning, etc.).
• Maintain awareness of current road systems and conditions by monitoring news and traffic reports, adjusting routes as necessary to avoid delays.
• Candidate should be attentive and available on immediate call basis at any time include weekends.

Requirements

• Minimum Qualifications of an NCE
• At least 5 years of experience as executive driver for Top management: VP, Chairman, CEO, MD
• At least 5 to 7 years of experience driving in Lagos with excellent knowledge of the roads in Lagos
• Good communication skills with the ability to speak and read English
• Age from 28 to 40 years.
• Must have a valid driving license and live on the Lagos Island(Ajah preferably).

Salary
N120,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: happiness.akpan@outcess.com or recruitment@outcess.com using the Job Position as the subject of the email.