Job Vacancies at Eclat Human Resources Consulting Limited

Eclat Human Resources Consulting Limited is a specialized and progressive management firm headquartered in Abuja, Nigeria. Our focus is to enable our clients to achieve their desired outcomes by providing them with bespoke workable systems, structures, and people.

Our team represents a diverse spectrum of professionals who are solution-oriented and dedicated to promoting the practice of statutory ethical business advisory while rendering services for public, private, and third-sector organizations. We understand that every client is unique, therefore we take responsibility for each client’s experience, their firm, and its resources.

We are recruiting to fill the following positions below:

1.) General / Operation Manager

Job Location: Wuse 2, Abuja (FCT) 
Employment Type: Full-time

Responsibilities
The ideal candidate will (but is not limited to):

• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, Sales, and Maintenance.
• Supervise inventory, procurement, and supply chain to minimize costs and maximize efficiency without compromising quality.
• Lead, inspire, and motivate a high-performing team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Develop and implement strategic plans aligned with the establishment's vision and business objectives.
• Recruit, train, mentor, and conduct regular performance reviews, providing constructive feedback and identifying professional development opportunities.
• Promote a positive, inclusive, and collaborative work environment that encourages teamwork and staff retention.
• Ensure high levels of guest satisfaction, loyalty, and retention by championing a guest-centric service philosophy across all departments.
• Oversee the implementation of superior service standards and proactively address guest feedback and issues for prompt and effective resolution.
• Regularly interact with guests to gather insights, build relationships, and enhance their overall experience.
• Develop and implement comprehensive strategies to drive revenue growth, increase occupancy/sales, and optimize pricing across all services and offerings.
• Manage budgets, forecasts, and financial reports, analyzing data to identify trends, control expenses, and maximize profitability.
• Work closely with the sales and marketing teams to develop and execute innovative strategies that enhance market share and achieve financial targets.
• Oversee daily operations across all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless workflow and efficiency.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.
• Collaborate with the marketing and sales teams to develop compelling promotional campaigns, packages, and outreach programs.
• Ensure the effective positioning of the establishment in the market to attract target clientele and maximize visibility.
• Analyze market trends and competitor activities to identify new business opportunities and refine sales strategies.
• Ensure strict adherence to all health, safety, sanitation regulations, and other local, state, and federal guidelines governing the hospitality industry.
• Develop and implement robust emergency procedures and ensure staff are thoroughly trained and prepared for all contingencies.
• Maintain all necessary licenses, permits, and certifications, ensuring the establishment operates within legal frameworks at all times.
• Monitor service quality and guest satisfaction metrics, proactively addressing feedback and implementing improvements to enhance the guest experience.
• Develop, implement, and enforce operational policies and procedures to ensure consistency, high standards of quality, and adherence to brand guidelines.
• Monitor service quality and operational metrics rigorously, implementing corrective actions and continuous improvement initiatives to uphold and elevate standards.
• Manage inventory, procurement, and supply chain effectively to minimize costs and maximize efficiency without compromising quality.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 7-10 years of progressive experience in hospitality management, with at least 5 years in a General Manager or Operations Manager role.
• Proven track record of success in driving financial results, improving operational efficiency, and enhancing guest satisfaction.
• Strong understanding of all hotel/restaurant operations, including F&B, front office, Housekeeping, Sales, and Maintenance.
• Exceptional leadership, communication, interpersonal, and problem-solving skills.
• Proficiency in hospitality management software (PMS, POS, CRM, etc.) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.

Required Competencies:

• Demonstrates dedication, reliability, and a proactive approach to all responsibilities.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage unforeseen challenges.
• Capable of making timely, informed decisions and taking ownership of outcomes.
• Builds strong relationships with guests, staff, and stakeholders, fostering trust and collaboration.
• Passion for delivering exceptional service and creating memorable guest experiences.
• Possesses the ability to analyze complex situations, identify opportunities, and develop effective long-term solutions.
• Resourceful and adept at identifying problems and implementing practical solutions.
• Adheres to the highest ethical standards and maintains a professional demeanor at all times.

Method of Application
Interested and qualified candidates should send their CVs to: jobs.eclathrconsulting@gmail.com using "General /Operations Manager, Abuja" as the email subject.

Note: Only shortlisted candidates will be contacted.

2.) Human Resources Manager

Job Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Act as a strategic partner to the General Manager and department heads, providing HR insights and support to achieve business objectives.
• Contribute to the overall strategic planning of the organization.
• Develop and implement effective recruitment strategies to attract and retain top talent for various roles.
• Identify training needs across departments and develop or source appropriate training programs.
• Support career development and succession planning within the organization.
• Implement and manage performance appraisal systems and provide guidance to managers and employees on performance improvement plans, goal setting and feedback.
• Manage the end-to-end recruitment process, including job posting, screening applications, conducting interviews, and coordinating with department heads.
• Design and deliver comprehensive onboarding programs for new hires to ensure a smooth transition into their roles and familiarize them with company culture, policies, and procedures.
• Coordinate with department heads to facilitate job-specific training.
• Address performance issues proactively and ensure fair and consistent disciplinary actions when necessary.
• Administer payroll processing in conjunction with the finance department.
• Implement and oversee performance review processes, goal setting, and continuous feedback mechanisms to foster employee growth and productivity.
• Identify training needs, develop and deliver HR-related training programs (e.g., orientation, service standards, compliance), and coordinate professional development opportunities for staff.
• Administer compensation structures, payroll processes, and employee benefits programs, ensuring competitiveness and compliance.
• Develop, update, and enforce HR policies and procedures, ensuring compliance with all relevant Nigerian labor laws, regulations, and industry standards.
• Maintain accurate and confidential employee records, prepare HR reports, and manage all necessary HR documentation.
• Develop and implement initiatives to enhance employee morale, foster a positive work culture, and promote recognition programs.

Education and Work Experience

• Bachelor’s Degree in Human Resources, Business Administration, or a related field (Master’s degree or professional HR certification like CIPM is highly preferred).
• Minimum of 5 years of progressive HR experience, with at least 3 years in a experience within the hospitality industry.

Requirements:

• Exceptional interpersonal and communication skills (verbal and written).
• Highly empathetic, discreet, and possesses strong integrity.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem-solver with a fair and consistent approach to employee relations.
• Ability to build rapport and trust quickly with diverse groups.
• Resilience and composure under pressure.

Method of Application
Interested and qualified candidates should send their CV to: jobs.eclathrconsulting@gmail.com using "HR Manager, Abuja" as the subject of the email.

Note: Only shortlisted applicants will be contacted.

3.) Maintenance Manager

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities
The ideal candidate will (but is not limited to):

• Develop and implement comprehensive preventative maintenance programs for all resturant and hotel systems, equipment, and facilities to minimize breakdowns and extend asset lifespan.
• Contribute to the overall operational strategy of the restaurant and hotel, providing expert advice on engineering and maintenance matters.
• Develop and implement comprehensive maintenance plans, including preventive, corrective, and predictive maintenance schedules, ensuring clear objectives, timelines, and deliverable.
• Perform routine inspections and preventive maintenance of hotel facilities (e.g., plumbing, electrical systems, HVAC, elevators, lighting).
• Work with external contractors, service providers, and suppliers to ensure timely and quality execution of maintenance projects and procurement of necessary parts.
• Establish and manage a framework for monitoring maintenance activities, tracking performance against key indicators such as downtime, repair costs, and equipment lifespan.
• Conduct regular inspections and site visits to monitor the quality of maintenance work, assess the condition of facilities and equipment, and ensure compliance.
• Ensure strict compliance with all safety regulations, company policies, industry standards, and local building codes for all maintenance operations.
• Communicate regularly with relevant departments and management, keeping them informed of maintenance status, planned works, and potential disruptions.
• Conduct regular safety audits and inspections of equipment, facilities, and work practices.
• Ensure prompt and efficient response to all guest and internal department maintenance requests, prioritizing critical issues.
• Prepare and maintain detailed maintenance documentation, including work orders, repair logs, equipment manuals, inspection reports, and budget details.
• Assist in tracking maintenance budgets, ensuring expenses stay within scope and reporting any variances as needed.
• Lead, train, and develop the maintenance team, facilitating regular meetings and ensuring skill development and adherence to best practices.
• Contribute to post-maintenance reviews, documenting lessons learned, and making recommendations for asset lifecycle improvements and operational enhancements.
• Manage the inventory of spare parts, tools, and supplies, ensuring adequate stock levels while minimizing holding costs.
• Implement a system for tracking and managing hotel assets, including maintenance schedules and depreciation.
• Research and recommend new technologies or equipment that could improve efficiency, guest comfort, or cost savings.
• Assist in procurement processes specific to maintenance, including preparing specifications, reviewing proposals, and coordinating contracts for parts, tools, and services.

Requirement

• A Bachelor's Degree in Engineering (Mechanical, Electrical, or Civil) or a related technical field is required; a Master's degree or relevant professional certification (e.g., CEM, CFM) is a significant advantage.
• Minimum of five (5) years of progressive experience in maintenance management, preferably within the hospitality industry.
• Proficiency in Computerised Maintenance Management Systems (CMMS) and Microsoft Office Suite (Word, Excel, Outlook) is essential.

Required Competencies:

• Strong organisational, multitasking, and time-management skills.
• Excellent verbal and written communication skills, especially for technical explanations.
• Ability to work under pressure and manage emergency repairs effectively.
• High level of attention to detail and accuracy in diagnosing issues and performing repairs.
• Proactive problem-solving abilities and a solution-oriented mindset for complex technical challenges.
• Ability to work well both independently and as part of a technical team.
• Strong interpersonal skills and the ability to collaborate with diverse operational teams and external vendors.

Method of Application
Interested and qualified candidates should send their CV to: jobs.eclathrconsulting@gmail.com using "Maintenance Manager, Abuja" as the email subject.

Note: Only shortlisted candidates will be contacted.

4.) Admin Officer

Job Location: Wuse 2, Abuja (FCT) 
Employment Type: Full-time

Responsibilities
The ideal candidate will (but is not limited to):

• Supervise the day-to-day administrative operations, ensuring the office runs efficiently.
• Coordinate daily administrative operations, including filing, scheduling, correspondence and office supply management.
• Efficiently handle all incoming and outgoing correspondence (emails, physical mail, faxes, parcels), ensuring timely distribution.
• Assist with budgeting, expense tracking, and financial report preparation.
• Manage petty cash systems, invoice processing, and vendor payments.
• Organise meetings, prepare agendas and take minutes as required.
• Support recruitment efforts by assisting in candidate shortlisting, scheduling interviews, and onboarding processes.
• Manage records, databases and documentation—both physical and electronic.
• Provide support to departments such as HR, finance and procurement through document processing and logistics.
• Facilitate communication between departments and with external stakeholders.
• Ensure adherence to company policies and administrative protocols.
• Maintain office cleanliness and ensure all office equipment and systems are functioning properly.
• Support event planning and coordination, including training and staff meetings.
• Prepare accurate reports, spreadsheets and presentations when needed.
• Handle incoming and outgoing communications professionally.

Requirements

• Bachelor’s Degree in Business Administration, Public Administration, Management or a related field.
• A minimum of 4-5 years of progressive experience in an administrative support role, with a strong preference for experience within the hospitality industry.

Required Competencies:

• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• High level of integrity and discretion in handling confidential information.
• Ability to multitask and prioritize duties under pressure.
• Customer-focused with a service-oriented mindset.
• Strong problem-solving skills and attention to detail.
• Positive attitude, flexible approach and team spirit.

Method of Application
Interested and qualified candidates should send their CV to: jobs.eclathrconsulting@gmail.com using "Admin Officer, Abuja" as the email subject.

Note: Only shortlisted candidates will be contacted.