Head of Operations Job at Glovo Nigeria

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Lagos
Department: Operations

Job Summary

• This role is for a senior leader (Head of Operations) of Glovo’s operations team, which focuses on working with the Glovo team to support our couriers and partners to improve their operations and user experience around delivery. 
• As a Head of Operations in Nigeria, you will have the unique opportunity to help us:
  • Couriers (Supply Ops): Improve delivery times, quality of service and overall satisfaction of couriers
  • Partners (Partner Ops): Improve on key metrics such as preparation time, waiting time, and menu quality.

• We're looking for someone who has a mix of the:

  • Operational excellence to get great work done
  • Negotiation and collaboration skills are needed to bring out the best from our partners (Couriers or Retailers)
  • Strategic, innovative and creative thinking is required to develop outside the box solutions
  • Management skills and emotional intelligence are required to lead and inspire a team.

The Journey

• Lead a team of Ops Specialists, guiding them and helping them both to achieve their goals and to develop their skills
• Lead by example by being incredibly truth-seeking, making data-driven decisions, and setting high standards for the team
• Establish the monthly/quarterly goals of your cities and be responsible for their operational metrics, continuously monitoring their achievement
• Be able to perform any required analysis and provide actionable ideas to improve indicators and solve any possible problems in the cities of your region
• Support the Commercial team on operational issues, identifying areas for improvement and possible actions, always with a didactic and positive attitude
• Put yourself in the Glover’s shoes - understand who they are in order to execute the best possible outcome and choose properly the solution we are launching or testing
• Understand, deep-dive, and have a complete understanding of the local supply situation at all times
• Identify channels to source new leads and potential Glovers through both online and offline media
• Analyze daily, weekly, and monthly operation metrics with a macro view of the long-term success of the city/region
• Reassure that we provide the best-class experience for our couriers, fleet partners, and we are the platform number #1 of their choice
• Have a blank page for you to create! We don’t stick to a single playbook, and we expect you to build your own as the business and market evolve.

What You Will Bring To The Ride

• At least 7 years of experience 
• Minimum 3 years of management experience in a fast-paced, demanding role (big tech, investment banking, private equity or consulting)
• SQL proficiency is preferred
• STEM degree is preferred
• Combine day-to-day and tactical management with a strategic and long-term view
• You should be able to motivate and develop teams
• You should be able to get your hands dirty, be on the frontlines, rather than delegate tasks routinely
• Results-oriented, autonomous and efficient. Decisions taken should be driven by available data
• Strong analytical and problem-solving skills are required
• Strong project management skills are a must
• Strong organisational skills and delegation, ability to prioritize and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment
• Demonstrate sound written and verbal communication skills.