Hotel Supervisor Job at Urielsprout Limited

Urielsprout Limited is an innovative, excellence-driven human capital development organization committed to transforming individuals and organizations through bespoke training, career guidance, and business advisory services. Our primary focus is on employability skills training, job matching (internships and paid employment), SIWES placements, business advisory, and support services. We also provide general capacity development training and workshops aimed at upskilling teams within organizations. Our goal is to elevate workforce readiness, enhance employability, and foster business success by equipping clients with skills and support needed to thrive in competitive markets. We leverage strategic partnerships to drive substantial positive impact.

We are recruiting to fill the position below:

Job Position: Hotel Supervisor

Job Location: Benin, Edo
Employment Type: Full-time

Job Description

• We are seeking a dedicated and experienced Hotel Supervisor to join our team at our client hotel in Edo State. 
• The ideal candidate must reside in Edo State and will be responsible for overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high service standards. 
• The Hotel Supervisor will play a key role in managing staff, coordinating departments, and ensuring compliance with hospitality standards and company policies.

Responsibilities
Operational Management:

• Supervise daily hotel operations, including front desk, housekeeping, and food & beverage services.
• Ensure that all departments work efficiently and provide top-tier service to guests.
• Monitor and maintain hotel facilities, ensuring cleanliness, safety, and functionality.

Guest Experience & Customer Service:

• Address guest concerns and complaints professionally, ensuring prompt resolution.
• Enhance guest satisfaction by ensuring smooth check-in/check-out processes and overall service quality.
• Gather and analyze guest feedback to implement improvements.

Staff Supervision & Training:

• Lead, motivate, and manage hotel staff, ensuring high performance and professionalism.
• Conduct regular staff training on hospitality standards, customer service, and operational procedures.
• Schedule and assign tasks to employees while ensuring adequate staffing levels.

Financial & Inventory Management:

• Assist in budgeting, financial planning, and cost control efforts.
• Monitor expenses, revenue, and profitability, ensuring financial targets are met.
• Oversee inventory management, ensuring adequate stock levels and minimizing wastage.

Compliance & Safety:

• Ensure adherence to health, safety, and sanitation regulations within the hotel.
• Implement and maintain hotel policies and standard operating procedures.
• Ensure compliance with local hospitality regulations and company guidelines.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel operations, preferably in a supervisory role.
• Must be a resident of Edo State.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays.

Key Skills & Attributes:

• Leadership: Ability to effectively manage teams and hotel operations.
• Customer Service: Strong focus on guest satisfaction and service excellence.
• Problem-Solving: Capability to handle challenges and resolve guest concerns promptly.
• Attention to Detail: Ensuring high standards in cleanliness, service, and hospitality.
• Multitasking: Ability to handle multiple responsibilities in a fast-paced environment.
• Integrity & Professionalism: Commitment to ethical conduct and maintaining hotel standards.

Method of Application
Interested and qualified candidates should submit their CV and Cover Letter to: urielsproutrecruits@gmail.com using the Job Position as the subject of the mail.