Front Office Manager Job at Value Edge Management Services Limited

Value Edge Management Services is a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants.

We are recruiting to fill the position below:

Job Position: Front Office Manager
Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• A Front Office Manager oversees the daily operations of the front desk, ensuring exceptional guest experiences.
• Responsibilities include managing staff, handling guest inquiries and complaints, and coordinating with other departments.
• The role requires strong leadership, communication, and problem-solving skills.
• The Front Office Manager ensures efficient check-in and check-out processes, manages reservations, and maintains a welcoming environment for all guests.

Responsibilities

• A Front Office Manager is a hospitality professional responsible for overseeing the front desk operations of a hotel or similar establishment.
• They ensure that guests receive a warm welcome and exceptional service throughout their stay.
• This role involves managing front desk staff, coordinating with other departments, handling reservations, and addressing any guest concerns or complaints.
• Front Office Managers play a crucial role in maintaining the establishment's reputation by ensuring smooth and efficient check-in and check-out processes, maintaining accurate records, and providing a high level of customer service.
• Their goal is to enhance guest satisfaction and ensure that the front office runs smoothly and efficiently
• A Front Office Manager oversees all activities at the front desk of a hotel or similar establishment.
• Their duties include managing and training front desk staff, handling guest check-ins and check-outs, and ensuring that all guest inquiries and complaints are addressed promptly and effectively.
• They coordinate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Front Office Managers also manage reservations, maintain accurate records of guest information, and ensure that the front desk is always staffed appropriately.
• Their goal is to provide exceptional customer service, ensuring that guests have a pleasant and memorable stay.
• Oversee daily front desk operations.
• Manage and train front desk staff.
• Handle guest check-ins and check-outs.
• Address guest inquiries and complaints.
• Coordinate with housekeeping and maintenance departments.
• Manage reservations and room assignments.
• Ensure accurate record-keeping and billing.
• Monitor front desk supplies and inventory.
• Maintain a welcoming and professional front desk environment.
• Ensure compliance with hotel policies and procedures.

Requirements

• Interested candidates should possess relevant qualifications.

Method of Application
Interested and qualified candidates should send their CV to: vedgerecruitment@gmail.com using the Job Position as the subject of the mail.