Front Office Manager Job at Accor Hotels

Accor Hotel is a French multinational hospitality company that owns, manages, and franchises hotels, resorts, and vacation properties. It is the largest hospitality company in Europe and the sixth-largest hospitality company worldwide.

We are recruiting to fill the position below:

Job Position: Front Office Manager

Job ID: REF64767B
Job Location: Ikeja, Lagos
Job type: Full Time
Category: Rooms

Responsibilities
What you will be doing:

• Leading and managing all aspects of the Front Office Department while creating a positive and engaging culture.
• Ensure all service standards are followed with friendly and engaging service, actively seeking guest satisfaction and colleague feedback.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Assist in recruitment, regular training, counseling and re-coaching to ensure consistency of service standards.
• Participate in the Manager on Duty Program including property Emergency Response and Safety programs, insuring training and compliance with safety procedures

Qualifications
To be successful in this role you will have:

• Minimum 2+ years of experience at a supervisor level within a Hotel environment, with a 100 room capacity or more. 
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Proficiency in the use of the Opera Software 
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required. 

Other Requirements:

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English

Benefits
What is in it for you:

• Grow your career while achieving optimal work life balance
• Join an engaging culture, an excellent team, and a property with a long history of success
• Opportunity to develop your talent and grow