Front Desk Manager

JOB POSTING: Front Desk Manager

Company: Voltaire Lifestyle Services Limited (Owners of GAIA AFRICA & Gaby Lagos)

Location: Victoria Island, Lagos

Employment Type: Full-Time

About the Role

Voltaire Lifestyle Services Limited, owners of GAIA AFRICA Club and Gaby Lagos, is seeking a highly polished and professional Front Desk Manager to oversee the daily front office operations. The ideal candidate will deliver exceptional guest and member experience, uphold premium hospitality standards, and lead the front desk team with excellence.

Key Responsibilities

• Oversee daily front desk operations to ensure a seamless and professional guest experience.

• Ensure VIP-standard check-in/check-out and guest relations services.

• Supervise, train, and manage front desk staff for service excellence.

• Coordinate facility and function room bookings to optimize usage.

• Manage guest feedback, handle complaints, and ensure prompt resolution.

Requirements & Qualifications

• Bachelor’s Degree in Hospitality, Business Administration, or related field.

• 3–5 years’ experience in a front desk or guest relations supervisory role in hospitality.

• Strong leadership, communication, and customer service skills.

• Proficient in front office software, PMS, and reservation systems.

• Poised, well?spoken, well?presented, and customer?centric.