Deputy Chief Operating Officer (COO) Job at Kwik Delivery

Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

We are recruiting to fill the position below:

Job Position: Deputy Chief Operating Officer (COO)

Job Location: Lagos

Who You Are

• We are seeking a highly skilled and strategic Senior Operations Manager to oversee our warehousing, haulage, and last-mile delivery operations. 
• The ideal candidate will have a proven track record in optimizing logistics and supply chain processes, driving operational efficiencies, and leading cross-functional teams in a fast-paced, technology-driven environment.
• As the Senior Operations Manager, you will play a key role in streamlining the end-to-end experience of Users of the Kwik platform, including independent logistics providers and merchants, ensuring that Users can move goods in a timely and cost-efficient manner while maintaining a high level of customer satisfaction. 
• You will leverage technology to enhance process automation, improve operational scalability, and reduce costs.

What You'll Do

• Operational Leadership: Lead the day-to-day operations of the warehousing, haulage, and last-mile delivery network under the direct responsibility of the company’s COO. Oversee the entire supply chain process to ensure the timely and accurate delivery of products.
• Strategy Development: Develop and implement strategies to optimize warehouse management, transportation, and last-mile delivery. Continuously improve delivery times, cost efficiency, and customer satisfaction.
• Supply Chain Optimization: Identify inefficiencies within the warehousing, haulage, and last-mile processes and implement improvements. Use data analytics to drive operational decisions and track key performance indicators (KPIs).
• Team Management & Development: Lead, mentor, and develop a team of operations managers, warehouse supervisors, drivers, and logistics personnel. Ensure effective training, performance evaluation, and resource allocation across all teams.
• Budgeting & Financial Oversight: Develop and manage budgets for warehousing, haulage, and last-mile operations. Identify cost-saving opportunities and implement initiatives to optimize resource allocation.
• Compliance & Safety: Ensure compliance with all regulatory and safety standards related to warehousing, transportation, and last-mile delivery. Proactively manage risks and ensure a safe working environment for all employees.
• Technology Integration: Collaborate with the technology teams to implement cutting-edge tools, platforms, and software that streamline operations and enhance overall service delivery. Advocate for automation, AI-driven insights, and optimization algorithms to improve efficiency.
• Vendor & Partner Management: Manage relationships with third-party logistics providers, warehouse providers, and other external partners. Negotiate contracts, monitor performance, and ensure compliance with service level agreements (SLAs).
• Customer Experience: Oversees the customer experience teams and ensuring speedy resolutions of the delivery issues and enhance the customer experience. Address escalations and ensure customer satisfaction is always maintained.

Requirements

• BA / B.Sc Degree in Social Sciences, Operations, or equivalent practical experience. MBA or relevant post-graduate education is an added advantage
• 15+ years of experience managing operations to ensure the lowest-cost and on-time service delivery
• Strategic thinker, process driven and hands on approach to solving operational challenges
• Ability to take initiative and be flexible in a constantly changing work environment
• Excellent communication skills
• Strong knowledge of excel/google sheets and ease with a variety of tech platforms and reporting
• Tech enthusiasts with dexterity in using digital products
• Natural leader

Life at Kwik Africa

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary with performance-driven bonuses