Customer Support Specialist Job at Ledgeris

Ledgeris is revolutionizing back-office outsourcing by offering agile, cost-effective, and high-quality support tailored to your business needs. We specialize in creating dedicated teams that seamlessly integrate with your operations, adopting your preferred tools and processes to ensure smooth collaboration and high efficiency.Our approach allows you to focus on scaling your core business while we handle the rest.

With a commitment to excellence, Ledgeris provides premium talent without the premium price tag.Our professionals are rigorously vetted, highly skilled, and deeply committed to delivering top-tier results.Leveraging AI to enhance decision-making and eliminate inefficiencies, we combine human expertise with technological innovation to offer smarter, faster, and more human outsourcing solutions.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist
Job Location: Benin City, Edo
Employment Type: Full-time

Job Summary

• We are seeking a Customer Support Specialist who will act as a key point of contact, providing exceptional customer service, and resolving inquiries.

Key Responsibilities

• Provide timely and accurate support through phone, email, or chat channels.
• Assist with inquiries and appointment scheduling.
• Resolve complex customer issues while ensuring compliance with regulations and confidentiality protocols.
• Document and track customer interactions in the system, ensuring accurate records for follow-up and reporting purposes.
• Identify potential issues and escalate them appropriately to ensure swift resolution.
• Offer guidance to customers.
• Work closely with internal teams to ensure smooth communication.
• Provide feedback and recommendations for process improvements, training, and tools to enhance customer satisfaction.
• Ensure the highest level of customer service while maintaining professionalism and empathy when interacting with customers.

Requirements

• At least 1 year of customer service experience.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Experience with BPO customer support is preferred.
• Ability to handle sensitive and confidential information while adhering to compliance rules and regulations.
• Proficiency in using customer service software and office productivity tools.
• Ability to manage multiple inquiries simultaneously and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• A positive attitude and a passion for providing excellent customer service.

Benefits

• Growth Plan:Develop your skills and grow professionally.
• Competitive Pay:Earn above average pay while doing work that matters.
• Learning Opportunities:Accesscontinuous learning opportunities.

Note

• Ledgeris is proud to be an equal opportunity employer.
• We promote a diverse an inclusive environment for candidates and employees.