Customer Service Representative (Retail Store) Job at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Retail Store)
Job Location: Lagos
Employment Type: Full-time

Summary

• We are seeking a friendly, proactive, and customer-focused individual to join our retail team as a Customer Service Representative.
• The ideal candidate will be responsible for assisting customers, handling inquiries, resolving complaints, and ensuring a positive shopping experience in our store.

Key Responsibilities

• Greet and welcome customers as they enter the store.
• Provide product information, answer questions, and assist customers in locating items.
• Process sales transactions, returns, and exchanges accurately at the checkout counter.
• Handle customer complaints and resolve issues promptly or escalate to the store manager when necessary.
• Maintain a clean, organized, and customer-friendly store environment.
• Restock shelves and ensure product displays are neat and attractive.
• Promote store promotions, loyalty programs, and upsell products where appropriate.
• Ensure compliance with company policies, procedures, and customer service standards.
• Collaborate with colleagues and support the store manager in daily operations.

Qualifications and Skills

• Minimum of SSCE / OND / equivalent qualification; higher education is a plus.
• Previous experience in customer service or retail is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience in handling complaints.
• Basic math and computer skills for processing transactions.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Working Conditions:

• Role is based in a retail store environment.
• Shifts may include evenings, weekends, and public holidays.
• May require standing for extended periods and some lifting of merchandise.

Salary
N80,000 - N120,000