Customer Service Representative Job at Smokey Jollof

"Smokey Jollof is your food delivery plug where you can pre-order the unbeatable party jollof rice and other tasty meals. We offer good Food with Great Irresistible. Taste is Irresistible.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Gbagada, Lagos

Job Summary

• As a Customer Service Representative, you'll provide exceptional support to our customers via phone, email, chat, and social media.
• You'll resolve issues, answer product questions, and promote our brand.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints, concerns, and issues in a timely, professional manner.
• Provide product information, pricing, and availability.
• Process orders, manage accounts, and track shipments.
• Collaborate with internal teams (production, Packaging, logistics) to resolve customer issues.
• Identify and report trends in customer feedback.
• Maintain accurate records of customer interactions.
• Meet or exceed customer satisfaction and response time targets.

Requirements

• B.Sc / HND in related courses.
• 2-3 years of customer service experience, preferably in food industry/e-commerce.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM software, Microsoft Office, and online platforms.
• Knowledge of food safety regulations and standards.
• Availability to work flexible hours, including weekends.
• Experience with online food ordering platforms.
• Certification in customer service or a related field.

Salary
N100,000 - N150,000 / month.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: apply.smokeyjollof@gmail.com using the Job Position as the subject of the mail.

Note: We require a candidate who resides in Gbagada and its environs, with the ability to resume work immediately.