Customer Experience Officer Job at Smile 360 Dental Specialists

Smile 360 Dental Specialists is a leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer.
• The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.

Key Responsibilities

• Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
• Manage patient appointments, inquiries, and follow-ups promptly and efficiently
• Ensure the waiting area and reception are clean, organized, and presentable
• Assist in maintaining patient records and confidential information
• Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
• Collect feedback from patients to continuously improve our services and patient experience
• Handle payment transactions and insurance claims accurately

Qualifications

• Bachelor's Degree in Business Administration, Hospitality, or related field
• Proven experience in a customer service role, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Knowledge of dental procedures and terminology is a plus
• Proficiency in Microsoft Office applications.

Benefits

• Competitive salary
• Training and professional development opportunities
• Health insurance coverage
• Friendly and supportive work environment
• Opportunity to grow within a reputable dental practice

Method of Application
Interested and qualified candidates should send their Resume and a Cover letter outlining their qualifications and relevant experience to: jobs@smile360ng.com using "Customer Experience Officer Application" as the subject of the mail.