Customer Service Officer Job at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based companies. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos Island, Lagos

Description 

• Improve customer service experience, create engaged customers and facilitate organic
• growth.
• Take ownership of customers issues and ensure problems are followed through to resolution
• Set clear goals and deploy strategies (procedures, policies and standards) that will be drive
• departments focus toward company’s mission.
• Recruit, mentor and develop customer service agents and nurture an environment where
• they can excel through encouragement and empowerment.
• Keep ahead of industry’s development and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets in terms
• of retention numbers, average handling time, average wait times etc.
• Adhered to and manage the approved budget.
• Maintain an orderly work flow and team schedule.
• Anticipate and resolve customer service issues.
• Plans, monitors, appraises and review job contributions of team members.

Method of Application
Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the Job Position as the subject of the mail.