Customer Care Executive Job at Dana Group

Dana Group is a leading Nigerian conglomerate, a major contributor to the industrialization and economic growth of Nigeria for over five decades. With a maiden venture in pharmaceutical manufacturing in the mid-1980s, we have diversified into market-leading businesses across key sectors like: Pharmaceuticals, Automobile, Production of Household Plastics, Aviation etc . We are committed to providing quality products and services that positively impact daily life and well-being

We are recruiting to fill the position below:

Job Position: Customer Care Executive
Job Location: Oshodi -Isolo, Lagos
Employment Type: Full-time

Responsibilities

• Contact customers ahead of scheduled maintenance or service appointments to remind them and confirm attendance.
• Reach out to customers after service completion to assess satisfaction levels and gather feedback on the quality of work.
• Receive, document, and resolve customer complaints and queries, ensuring issues are escalated to the appropriate department when necessary.
• Collaborate with workshops, spare parts, and service teams to address customer concerns and ensure timely resolutions.
• Kia on Road (KOR) Assistance – Provide remote support to stranded customers and coordinate with the workshop technical team to deliver on-site rescue services when required.
• Arrange alternative vehicles for customers whose cars are undergoing extended repairs, ensuring proper documentation and follow-up.
• Draft and send professional emails, bulk SMS, and promotional messages to keep customers informed of services, offers, and campaigns.
• Issue invoices to customers promptly and accurately, and ensure they are properly tracked.
• Respond to service-related emails, inquiries, and requests from customers in a timely and professional manner. Liaise with the accounts department to raise, track, and resolve customer refund requests.
• Support service marketers in visiting corporate clients, conducting feedback sessions, and gathering insights to improve services and product offerings.
• Prepare and submit detailed reports on corporate client visits, capturing key concerns and recommendations for improvement.
• Contact customers to inform them of new campaigns, promotions, and special offers, and encourage participation. Compile and submit daily call reports summarising the number of customers reached, concerns raised, and feedback collected.

Requirements

• B.Sc / HND in Business Administration, Marketing, Communication, or a related field.
• 1-3 years of experience in customer service, preferrably in the Automotive or service industry.
• Excellent communication, negotiation and interpersonal skills.

Salary
N100,000 - N130,000 Monthly. 

Method of Application
Interested and qualified candidates should send their CV to: vacancies@danagroup.com and cc: jobs@kiamotorsnigeria.com using the Job Position as the subject of the email.