Admin / Customer Service Agent (Retail Company) Job at Fitness and Sports Solutions

Fitness and Sports Solutions, for over 40 years, has been Nigeria's no. 1 Sports & Fitness Equipment and Apparel Retail and Wholesale Company. Selling quality sporting goods, equipment, accessories and apparel for the entire family. It has its branches in most modern malls as well as stand-alone stores across Nigeria.

We are recruiting to fill the position below:

Job Position: Admin / Customer Service Agent (Retail Company)
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Work Hours: Monday–Friday, 9:00 a.m. – 6:00 p.m. (with occasional alternate Saturdays 9am- 3pm, if need be).

Job Description

• We’re looking for a proactive, organized, and people-focused Customer Service Agent to join our growing retail team.
• The ideal candidate will handle customer inquiries and complaints, manage online and phone orders, and coordinate deliveries within Lagos and across Nigeria.
• This is a fast-paced role that requires strong communication skills, attention to detail, and a passion for providing excellent customer experiences.
• Must also be available online to respond to customer orders and messages till around 8:00 p.m.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, WhatsApp, social media, website chat, and email.
• Process and confirm customer orders accurately.
• Coordinate and track deliveries within Lagos and to other states across Nigeria.
• Handle customer complaints and resolve issues efficiently while maintaining a positive brand image.
• Manage Inventory.
• Keep accurate records of all customer interactions, orders, and feedback.
• Communicate with logistics partners and the distribution department or shops to ensure smooth order fulfillment.
• Monitor social media DMs and comments for sales opportunities and service inquiries.
• Support sales campaigns, promotions, and product launches when required.
• Escalating complex issues to relevant departments
• Processing Online orders and updating customer accounts.
• Maintaining positive customer relationships through proactive communication and follow-up.
  Administrative Tasks:
• Data entry, updating customer records, and maintaining accurate databases
• Generating invoices, quotes, and other necessary documentation
• Filing customer paperwork, managing and maintaining organized records
• Coordinating logistics and Deliveries
• Supporting other administrative tasks as needed

Requirements

• Minimum of OND / HND qualification / B.Sc Degree in any relevant field.
• 1 - 3 years of proven experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving ability.
• Proficiency with Microsoft Office and familiarity with online order management tools or CRM systems.
• Good understanding of Lagos routes and logistics coordination.
• Friendly, patient, and customer-oriented personality.
• Must be punctual, reliable, and able to work independently when required.

Remuneration
Competitive salary (N150,000 - N200,000 / Month) based on experience.

Method of Application 
Interested and qualified candidates should send their CV to: hr@sportsworldngr.com using the Job Position as the subject of the email.