Telesales Agent - Inbound Job at Renda Limited

Renda Africa is a technology solution that aggregates and digitizes access to the end-to-end logistics and fulfillment infrastructure that enables businesses to scale seamlessly and efficiently across Africa.

SCALE is Renda’s Value-Added Services (VAS) product, providing end-to-end services including vehicle repairs, insurance, fueling, CNG conversion, and more. We enable operators, drivers, and fleet owners to access essential mobility services with ease and efficiency.

We are recruiting to fill the position below:

Job Position: Telesales Agent - Inbound

Job Location: Ilupeju, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an enthusiastic Inbound Telesales Agent to handle incoming customer calls, provide accurate information, and convert inquiries into paying customers.
• The ideal candidate is confident on the phone, solution-oriented, and committed to delivering excellent customer experiences.

Key Responsibilities

• Handle all inbound calls from prospective customers across SCALE’s service categories.
• Understand customer needs and convert qualified inquiries into successful sales.
• Clearly communicate SCALE’s value propositions and guide users through the sign-up or service booking process.
• Maintain accurate call logs and update customer information and lead status in the CRM system.
• Route complex or unresolved inquiries to relevant service teams for timely resolution.
• Follow up on previous inquiries to support lead nurturing and customer retention efforts.

Key Performance Indicators (KPIs)

• Inbound call-to-conversion rate
• Average call handling time
• Lead follow-up and closure rate
• Customer satisfaction score (CSAT)
• CRM accuracy and call log completeness.

Key Qualifications & Requirements

• 1 - 2 years of experience in inbound telesales or customer support roles
• Strong verbal communication, active listening, and persuasive skills
• Familiarity with CRM tools and call management systems
• Ability to manage multiple inquiries efficiently and professionally
• Customer-first mindset and goal-driven attitude
• Fluent in English (additional languages are a plus).

Method of Application
Interested and qualified candidates should send their CV to: careers@renda.co using the Job Position as the subject of the email.