Shift Manager Job at Skyline International Tourism & Hospitality Limited

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest growing F&B company in Nigeria.

We are recruiting to fill the position below:

Job Position: Shift Manager

Job Location: Abuja (FCT) 
Employment Type: Full-time

Core Responsibilities

• Staff supervision: Delegate tasks based on employee skills, oversee their performance, and provide feedback. This includes training new employees and coaching existing staff.
• Scheduling: Create shift schedules, manage employee attendance, and coordinate staffing to meet operational needs.
• Operational management: Ensure the workplace runs efficiently by monitoring daily operations, overseeing inventory, and troubleshooting problems.
• Customer service: Address customer complaints, handle inquiries, and work to ensure a positive customer experience during the shift.
• Policy and safety: Ensure the team adheres to company policies, safety guidelines, and legal standards.
• Administrative tasks: Perform duties like balancing cash drawers, preparing deposits, and communicating with the next shift manager.

Essential skills and qualities

• Interested candidates should possess relevant qualifications with 2 - 7 years of experience. 
• Leadership and communication: The ability to lead a team, communicate clearly, and motivate staff is crucial.
• Problem-solving: Quick and effective problem-solving is required to handle conflicts between staff or customers, and resolve operational issues.
• Organizational skills: Strong organizational skills are needed to manage multiple tasks, delegate effectively, and maintain a smooth workflow.
• Multitasking: The role requires juggling numerous responsibilities simultaneously to ensure all aspects of the shift are covered.

Salary
N90,000 - N100,000 monthly

Method of Application 
Interested and qualified candidates should send their CV to: hrd@sithltd.com using the Job Position as the subject of the mail.