Settlement and Reconciliation Officer

ROLE SUMMARY 

The Settlement and Reconciliation Officer is responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.

JOD DESCRIPTION

• Prepare VAS Expected settlement for CARD based transactions on a T+1 basis.
• Ensure settlements are received as at when due, correct pricing is being charged by the processors and loss of fund is prevented.
• Reconciliation of inward and outward settlement to ITEX position, for all channels to ensure all transactions were properly settled by the partner banks/product service providers.
• Ensure unsettled transactions are escalated to the affected banks for possible retriever of funds.
• Identify and resolve settlement discrepancies and outstanding.
• Resolve both internal and external customers’ complaints on settlement and product issues.
• Timely processing of Wallet manual commission for non-auto payments.
• Reconciliation of VAS product settlement activities for CARD based transactions, received from banks at T+0 and T+1.
• Posting of the reconciled settlement entries on Zoho books.
• Perform daily/weekly analysis of bill payment data: Trends, failure rates etc. and extract Business Intelligence from payment data.

Educational Qualifications and Professional Certifications Required

BSc in any field preferably Accounting.

. Data Analysis (Advance Excel, Power BI etc.) with minimum working experience of 2years

Knowledge:

• Knowledge and experience with reconciliation and card operations.

• MS Office, especially Word and Excel.

• Analytical software e.g., Power Bi, Python, Tableau etc. 

Skills:

• Problem solving. 

• Time management 

• Attention to details.

• Speed and accuracy.

• Task ownership

• Self- driven and a sense of hardworking

• Organized