Job Vacancies at Hempawa Consult

Hempawa Consult is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries.

We are recruiting to fill the following positions below:

1.) Customer Acquisition Specialist (Telesales)

Job Locations: Abuja (FCT) and Lagos

About the Role

• Hempawa Consult is recruiting on behalf of a fast-growing fintech client seeking a highly motivated and results-driven Customer Acquisition Specialist (Telesales).
• The ideal candidate will be responsible for engaging prospective customers, articulating the value of our client’s solutions, and converting leads into loyal users.

Key Responsibilities

• Initiate contact with potential customers via phone calls, SMS, and messaging platforms to introduce and promote fintech services.
• Clearly communicate the benefits and features of the products in relation to identified customer needs.
• Guide interested prospects through the sign-up and onboarding process with professionalism and clarity.
• Maintain consistent follow-up with leads using CRM tools to track interactions and conversions.
• Achieve and exceed weekly and monthly targets for customer acquisition and conversion rates.
• Collaborate closely with internal marketing and product teams to align outreach messaging and ensure a seamless customer journey.
• Collect and relay customer feedback to support continuous product and service improvement.

Qualifications & Skills

• Minimum of 1–2 years of experience in telesales, customer acquisition, or a similar role (preferably within the fintech or tech space).
• Excellent communication and persuasive selling skills.
• Ability to manage multiple leads efficiently and maintain high follow-up standards.
• Proficient in CRM software and customer engagement tools.
• Goal-oriented with a passion for customer satisfaction and results.

Why Join Us

• This is an opportunity to work at the frontlines of fintech innovation, contributing to financial access and empowerment. If you’re a dynamic communicator who thrives on exceeding targets and building customer relationships, we’d love to hear from you.

Method of Application
Interested and qualified candidates should send their CV to: career@hempawaconsult.com using "Customer Acquisition Specialist (Telesales)" as the subject of the email.

2.) Front Desk & Customer Support Associate

Job Location: Abuja (FCT)

About the Role

• We are seeking a friendly, organized, and tech-savvy Front Desk & Customer Support Associate to be the first point of contact for customers and visitors.
• The ideal candidate will combine a welcoming presence with strong communication and problem-solving skills to deliver outstanding customer support, both in-person and through digital channels.

Key Responsibilities

• Serve as the front-facing representative, warmly welcoming visitors and directing them appropriately.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues with empathy, clarity, and efficiency.
• Maintain an organized front desk and ensure all customer-facing areas reflect a high standard of professionalism.
• Support onboarding of new users/customers and guide them through the usage of our digital services.
• Collaborate with internal teams (Sales, Product, Tech) to escalate and resolve service issues as needed.
• Document customer interactions and update records accurately using CRM systems.
• Support administrative duties and contribute to improving customer experience strategies.

Requirements

• A minimum of OND / HND / BSc in any relevant field.
• Excellent verbal and written communication skills.
• Proven experience in front desk, customer service, or administrative roles.
• Proficiency with Microsoft Office Suite and CRM tools.
• Ability to multitask, stay organized, and remain calm under pressure.
• Strong interpersonal skills and a customer-first mindset.

Why Work With Us

• This role offers an opportunity to be part of a fast-growing fintech ecosystem, gain valuable experience, and play a key role in enhancing user satisfaction and client engagement.

Method of Application
Interested and qualified candidates should send their CV to: career@hempawaconsult.com using the Job Position as the subject of the email.

3.) Branch Business Manager (Sales & Marketing)

Job Location: Abuja (FCT)

Job Description

• We are recruiting a highly driven and experienced Branch Business Manager (Sales & Marketing) to lead its Abuja operations.
• This role is ideal for a self-starter with strong leadership skills, a deep understanding of sales and marketing strategies, and a passion for delivering business growth.

Key Responsibilities

• Drive branch-level revenue and user acquisition targets through strategic sales and marketing initiatives.
• Lead, supervise, and motivate a high-performing sales and marketing team.
• Build strong partnerships with institutions, communities, and target audiences to grow market share.
• Oversee the execution of localized marketing campaigns, events, and community engagement efforts.
• Monitor performance metrics and provide regular reports to executive management.
• Ensure smooth day-to-day operations of the branch while maintaining excellent customer experience.
• Represent the company at relevant events and industry engagements within the region.

Requirements

• Bachelor’s Degree in Business, Marketing, or a related field (MBA or professional certification is an advantage).
• Minimum of 4 years of experience in a sales/marketing or business development role, with at least 2 years in a leadership or managerial capacity.
• Strong track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and team management skills.
• Ability to work independently and thrive in a fast-paced environment.
• Familiarity with financial services, fintech, or youth-focused products is a plus.

Method of Application
Interested and qualified candidates should send their CV to: career@hempawaconsult.com using the Job Position as the subject of the email.

4.) Channel Sales Executive

Job Locations: Abuja and Lagos

Job Description

• Are you passionate about sales, growth, and building strategic relationships? A leading FinTech company is looking for smart, driven, and target-oriented Channel Sales Executives to support its expansion in Lagos and Abuja.
• If you’re energetic, persuasive, and ready to hit the ground running, this role is for you.

Key Responsibilities

• Identify and onboard agents, institutional partners, and sales channels within assigned territory.
• Execute field activations, campus drives, and community engagement campaigns.
• Grow user base and transaction volume through channel partners and field sales activities.
• Provide training, motivation, and support to sales agents and partners.
• Monitor and report performance metrics, providing insights to the Branch Business Manager.
• Maintain strong relationships with schools, student associations, and community influencers.

Requirements

• OND, HND, or Bachelor's degree in any field.
• 3+ years of experience in field sales, channel/agent management, or business development.
• Exceptional communication and interpersonal skills.
• Self-starter with a track record of meeting sales targets.
• Comfortable with field work and flexible schedules.
• Knowledge of the fintech or youth-focused ecosystem is an advantage.

What’s in it for You?

• Competitive salary + attractive commissions and bonuses.
• Career growth in one of Nigeria’s most dynamic fintech sectors.
• Supportive and mission-driven team culture.

Method of Application
Interested and qualified candidates should send their CV to: career@hempawaconsult.com using “Channel Sales Executive – Lagos” or “Channel Sales Executive – Abuja” as the subject of the email.

Note: Only shortlisted candidates will be contacted.