Job Openings at Omnibiz

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market. Over 52,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

We are recruiting to fill the following positions below:

1.) Area Customer Manager

Job Locations: Ojo, Badagry, Alimosho, Lekki, Ketu, Ikorodu, Surulere, Yaba, and Festac - Lagos
Employment Type: Full-time

About the Role

• We are looking for a dynamic and results-driven Area Customer Manager (ACM) to lead a high-performing team of Account Managers (AMs) across key territories in Lagos.
• The ideal candidate will have a solid background in field sales or channel management, with hands-on experience in team leadership and customer retention.
• This role is critical in ensuring we maintain and grow our B2B customer base through consistent field engagement, coaching, and performance monitoring.

Key Responsibilities

• Recruit, onboard, and manage a team of 5+ Account Managers.
• Drive daily, weekly, and monthly performance of AMs to ensure 80%+ customer retention across assigned territories.
• Review field performance dashboards, identify trends, and deploy interventions to boost customer engagement and retention.
• Provide hands-on coaching, support, and leadership to ensure each AM meets performance expectations.
• Act as a bridge between the field team and senior management, providing real-time feedback and insights.
• Track and report retained active and KYCed customers as a core KPI.

Key Metric

• Customer Retention: Number of retained active + KYCed customers managed by Account Managers under your supervision.

Requirements

• Bachelor’s Degree in Business, Marketing, or any relevant field.
• 2 – 3 years of proven experience in field sales, territory/channel management, or similar roles.
• Past experience leading a field team of at least 5+ members.
• Experience working in FMCG, consumer tech, or retail-tech industries is highly preferred.
• Demonstrated ability to thrive in performance-driven environments with clearly defined KPIs.
• Strong leadership, coaching, and team-building skills.
• Familiarity with CRM and performance tracking tools is an added advantage.

Why Join Us

• Salary: N180,000 – N250,000 (Net) Monthly.
• Be part of a high-growth, fast-paced retail-tech ecosystem.
• Drive meaningful impact in customer engagement and sales growth.
• Work in a performance-driven environment with career advancement opportunities.

Application Closing Date: 14th August, 2025.

Method of Application
Interested and qualified candidates should send their Resumes to: careers@omniretail.africa using “Area Customer Manager – Lagos” as the subject of the email.

2.) Primary Sales Lead

Job Location: Benin, Edo
Employment Type: Full-time
Reports to: Regional Sales Manager

Role Overview

• Are you a people-first sales leader with a passion for digital tools, customer success, and team excellence? We're looking for a Primary Sales Lead to drive revenue growth, coach and manage a high-performing field sales team, and deliver real value to customers.
• You’ll work at the frontline of our business—engaging directly with distributors, wholesalers, and retailers. Your mission: expand customer acquisition, strengthen retention, and streamline sales operations.
• This role is perfect for someone who combines strategic thinking with hands-on execution—and thrives in a fast-paced environment.

Key Responsibilities
Sales Leadership & Performance:

• Lead, coach, and manage 8–10 Primary Sales Executives to deliver exceptional performance.
• Achieve and exceed monthly revenue targets, conversion rates, and other sales KPIs.
• Shorten sales cycles and increase deal velocity across territories.

Customer Acquisition & Relationship Management:

• Build and maintain strong relationships with key distributors and wholesalers.
• Gain deep understanding of customer procurement and working capital needs.
• Serve as the face of OmniRetail to field customers—resolving issues, driving loyalty, and advocating their needs internally.
• Ensure 90%+ customer retention and fulfillment of 75%+ procurement requirements.

Process Excellence:

• Ensure team adherence to sales playbooks and process guidelines.
• Track and optimize sales performance through data, dashboards, and daily field reports.
• Drive adoption of OmniRetail’s digital tools among sales executives and partners.

Team Development & Collaboration:

• Conduct ongoing field coaching, training, and performance feedback.
• Promote collaboration with internal teams like marketing, product, and support to improve outcomes.
• Inspire and lead by example—modeling strong sales behavior and customer-centricity.

Performance KPIs
Sales Performance:

• Revenue growth & target achievement
• Lead-to-customer conversion rate.

Customer Success

• New customer acquisition rate
• 90%+ customer retention
• 75%+ fulfillment of procurement needs.

Operational Efficiency:

• Shorter sales cycles
• Process adherence & sales channel progression

Leadership & Team Enablement:

• Team engagement & performance consistency
• Active use of digital tools
• Effective collaboration across departments.

What You Need to Succeed

• Interested candidates should possess an HND / Bachelor’s Degree
• Minimum of 3 years of experience in field sales, distribution, or channel management (FMCG/e-commerce preferred).
• Proven team leadership experience with strong performance records.
• Deep understanding of retail and wholesale operations in the region.
• Excellent communication, negotiation, and relationship-building skills.
• Tech-savvy: comfortable using CRM tools and mobile sales apps.
• Strong emotional intelligence and a “lead by doing” attitude.

What We Offer

• Competitive base salary + performance incentives
• Career development and learning opportunities
• Be part of one of Africa’s fastest-growing tech-enabled FMCG networks
• A culture of impact, ownership, and innovation.

Application Closing Date: 19th August, 2025.

Method of Application
Interested and qualified candidates should send their CV to: careers@omniretail.africa using “Primary Sales Lead –- Benin” as the subject of the email.

Note: If you're passionate about growth, sales, and team development, and you're ready to lead the charge in Benin, please apply.

3.) Regional Customer Manager (RCM)

Job Location: Lagos
Employment Type: Full-time
Industry: FMCG / E-Commerce

We’re hiring a Regional Customer Manager!

• If you have experience in customer retention, experience, and relationship management—especially in FMCG or e-commerce, this is your chance to lead and drive customer success in Ikorodu.

Key Responsibilities

• Manage and grow key customer accounts.
• Lead field customer teams (ACMs & reps).
• Improve customer experience and retention.
• Track KPIs and resolve customer issues fast.
• Build loyalty and long-term relationships.

Requirements

• Candidates should possess relevant qualifications.
• 3+ years in customer/account management.
• Strong leadership and communication skills.
• Experience in FMCG or e-commerce is a big plus.
• Based in or willing to work in Ikorodu.

Salary
N300,000 - N400,000 / Month.

Application Closing Date: 11th July, 2025.

Method of Application
Interested and qualified candidates should send their CV to: careers@omniretail.africa using the Job Position as the subject of the email.