IT Support Personnel (DigitEYES) Job at VisionSpring

VisionSpring is creating access to affordable eyewear, everywhere. Clear vision creates opportunities for increased learning, work, safety, civic participation, and quality of life. As a social enterprise, social change motivates us first. Our focus on sales and revenue targets serves and advances our mission objective—to increase functioning, productivity, and income earning potential for our low-income consumers by correcting refractive error and presbyopia with eyeglasses. We are working to transform the systemic dysfunction of an optical market that has failed to deliver eyeglasses—a 700-year-old technology—to 2.7 billion consumers in need of vision correction, most of whom live on less than $4 a day.

We serve low-income consumers, not as beneficiaries but as customers. Our customers expect a high-quality and affordable product, and they will spend limited discretionary income for the immediate and tangible benefits of vision correction. By selling eyeglasses, we awaken new demand and seed a viable market. By selling new eyeglasses we are able to serve four times as many people per dollar input than the alternative of donating recycled ones. To efficiently scale, we must deliver each new unit at a lower cost. We run our business on both sales metrics and social impact measures. We use a range of organizational forms and practices to get the job done. We believe in scaling our impact, not our organization. We are a lean team of doers.

We are recruiting to fill the position below:

Job Position: IT Support Personnel (DigitEYES)

Job Location: Nigeria

Job Responsibilities

• As our IT Support & Infrastructure Associate, you’ll play a key role in ensuring the smooth operation of DigitEYES—our in-house platform that powers thousands of eye screening camps across remote areas.

You’ll be responsible for:

• Providing responsive, in-house IT support to staff and field teams
• Managing and maintaining infrastructure operations for the DigitEYES platform
• Troubleshooting hardware, software, and network issues, and escalating when needed
• Supporting the setup and maintenance of devices and IT assets
• Creating clear documentation and improving IT processes for efficiency and scalability.

Areas of Responsibility

• Provide first-line technical support for DigitEYES users via phone, email, chat, and in-person, addressing hardware, software, and network issues.
• Assist in resolving issues escalated by Level 1 (L1) technicians, ensuring timely and effective solutions.
• Learn and apply best practices in incident management, remote desktop support, and device management.
• Log, prioritize, and track IT incidents and service requests using the organization’s ticketing system.
• Assess hardware needs and coordinate with procurement for device purchases.
• Administer and troubleshoot Windows PCs and resolve basic connectivity issues (e.g., Wi-Fi, LAN).
• Support the rollout and implementation of new IT tools and applications.
• Deliver basic training and guidance to users on IT best practices, software usage, and standard procedures.
• Participate in employee onboarding and offboarding, including provisioning and recovering IT resources.
• Maintain accurate tracking and management of IT fixed assets.
• Assist with the setup, configuration, and deployment of hardware (e.g., laptops, desktops, routers, tablets) and software.
• Escalate unresolved or complex issues to Level 2/3 support teams with clear documentation.
• Create and maintain up-to-date technical documentation, manuals, and standard operating procedures.

Requirements

• 2 years of experience in IT operations.
• Fluent in reading, writing, and speaking English.

Compensation and Benefits

• Salary based on experience and education.
• Competitive benefits, including health insurance and generous vacation time.