HR / Admin Manager Job at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Position: HR / Admin Manager

Job Location: Lagos
Employment Type: Full-time

Job Purpose

• The HR/Admin Manager will be responsible for managing and improving employee performance across the organization through a structured performance management system.
• In addition, the role will oversee general HR operations and administrative functions to support the company’s growth and efficiency. 
• This position is central to building a high-performance culture that aligns with the company’s values and goals in the food retail sector.

Core Focus: Performance Management:

• Design, implement, and continuously improve a company-wide performance management system.
• Collaborate with departmental heads (e.g., operations, production, sales) to set clear KPIs and performance benchmarks for employees.
• Lead bi-annual or quarterly performance appraisal cycles, ensuring timely and fair evaluations.
• Provide guidance and training to managers on effective performance conversations, feedback, and documentation.
• Identify high and low performers and develop performance improvement plans (PIPs) where needed.
• Align performance management outcomes with rewards, promotions, and disciplinary actions.
• Monitor productivity and service quality, particularly in customer-facing roles (e.g., retail stores and customer service).
• Analyze performance data and present regular reports to management with insights and recommendations.

Additional HR Responsibilities:

• Work with the HR team in recruitment, onboarding, and employee lifecycle management.
• Ensure compliance with Nigerian labour laws and HR regulations Manage employee engagement initiatives and internal communication efforts.
• Handle disciplinary processes, conflict resolution, and exit interviews.
• Coordinate staff training and capacity-building efforts in collaboration with department heads.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
• Minimum of 5 years in HR, with at least 2 years of experience in performance management.
• HR certification (e.g., CIPM, SHRM, HRCI) is an advantage.
• Experience in the retail, food service, or hospitality industry preferred.

Key Skills & Competencies:

• Expertise in designing and managing performance management frameworks
• Strong coaching and interpersonal communication skills
• High emotional intelligence and conflict resolution abilities
• Proficient in Microsoft Office and HR software (e.g., HRIS, performance tracking tools)
• Strong analytical and reporting skills
• Ability to work under pressure and handle multiple store locations or team.

Method of Application
Interested and qualified candidates should send their CV to: hr@khenpro.com using the Job Position as the subject of the mail.

Note: As HR/Admin Manager, you’ll help build a performance-driven culture where every team member can rise, grow, and contribute to our sweet mission.