Hotel Manager Job at Efezi Southsea Nigeria Limited

Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Position: Hotel Manager

Job Location: Ijiya - Ijokoro, Lagos

Job Summary

• The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, managing staff performance, maintaining profitability, and upholding the brand’s standards.
• The role requires leadership, financial acumen, and operational expertise to manage all departments and drive continuous improvement.

Key Responsibilities
Operations Management:

• Supervise and coordinate activities across all departments, including front office, housekeeping, food and beverage, maintenance, and security.
• Ensure smooth daily operations and promptly address operational challenges.

Guest Experience:

• Maintain high standards of service quality to ensure guest satisfaction.
• Resolve customer complaints and handle special requests promptly and professionally.

Staff Management:

• Recruit, train, supervise, and evaluate hotel staff.
• Promote teamwork, discipline, and staff motivation.
• Schedule staff shifts and ensure adequate coverage across all departments.

Financial Oversight:

• Prepare and manage budgets, control costs, and monitor revenues and expenses.
• Analyze financial performance and implement strategies to meet profitability targets.
• Approve purchases, monitor inventory, and manage supplier relationships.

Sales and Marketing Support:

• Collaborate with the sales/marketing team to promote the hotel, boost occupancy, and increase revenue.
• Implement guest loyalty programs and promotional campaigns.

Compliance and Standards:

• Ensure compliance with health, safety, labor laws, and hospitality regulations.
• Uphold and enforce hotel policies, standard operating procedures (SOPs), and brand guidelines.

Facility Management:

• Oversee the upkeep of the hotel premises, including cleanliness, maintenance, and aesthetics.
• Coordinate with maintenance teams for prompt repairs and upgrades.

Reporting and Communication:

• Provide regular reports to owners or the board on operational, financial, and staffing matters.
• Maintain effective internal communication with department heads and senior management.

Required Qualifications & Skills:

• Education: Degree or diploma in Hospitality Management, Business Administration, or related fields.
• Experience: 3–5+ years of experience in hotel operations or hospitality leadership roles.
• Skills:
  • Strong leadership and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Financial and analytical skills.
  • Customer service orientation.
  • Ability to manage pressure and multitask.

Applicants must reside in or around the following locations:

• Agbado-Crossing
• Abule-Egba
• Meiran
• Agbado-Ijaiye
• Jankara
• Agege
• Ogba
• Iyana Ipaja
• Kola
• Tollgate
• Oko-Aba axis.

Method of Application
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Position as the subject of the email.