General Manager Operations Job at SBL Professional Services

SBL Professional Services is a dynamic firm specializing in talent acquisition, HR consulting, employee training, and workforce management. With a commitment to connecting talents with opportunities, we partner with businesses of all sizes to streamline their hiring processes, ensure compliance with employment regulations, and foster organizational growth. SBL Professional Services prides itself on its tailored, client-focused approach, helping organizations build high-performing teams while enabling individuals to advance their careers.

We are recruiting to fill the position below:

Job Position: General Manager Operations
Job Location: Delta
Employment Type: Full-time

Key Responsibilities
Operational Leadership:

• Oversee daily operations of security services, ensuring efficient and effective service delivery.
• Develop and implement operational procedures to enhance service quality and efficiency.

Strategic Planning:

• Collaborate with executive leadership to define and execute the company’s strategic vision and goals.
• Analyze market trends and develop strategies to increase market share and profitability.

Team Management:

• Lead, mentor, and develop a high-performing team of security professionals and support staff.
• Foster a culture of excellence, accountability, and continuous improvement.

Client Relations:

• Build and maintain strong relationships with clients to understand their needs and ensure satisfaction.
• Address client concerns promptly and effectively, enhancing client retention and loyalty.

Financial Oversight:

• Manage operational budgets, forecasts, and financial performance to achieve profitability targets.
• Monitor expenditure and implement cost-control measures.

Compliance and Risk Management:

• Ensure all operations comply with local regulations, industry standards, and best practices in security.
• Develop and implement risk management strategies to safeguard company assets and personnel.

Training and Development:

• Oversee training programs for security personnel to ensure compliance with company standards and client requirements.
• Stay updated on industry trends and advancements to enhance service delivery.

Reporting:

• Prepare and present operational reports to the executive team, highlighting performance metrics and areas for improvement.
• Provide insights and recommendations for strategic decision-making.

Qualifications

• Bachelor’s Degree in Business Administration / or its equivalent, Security certifications, will be an added advantage.
• Minimum of 7-10 years of experience in operations management, with at least 5 years in the security industry.
• Proven leadership skills with the ability to manage diverse teams. 4. Strong understanding of security operations, risk management, and compliance.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Proficient in using operational management software and tools.

Key Attributes

• Strategic thinker with strong analytical skills.
• Results-oriented with a focus on quality and client satisfaction.
• High level of integrity and professionalism.
• Ability to adapt to changing environments and tackle challenges effectively.

Benefits

• Competitive salary and performance-based bonuses.
• Contributory pension.
• Health insurance
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.