Front Desk Officer Job at Musada Hotels and Luxury Suites

Musada Hotels and Luxury Suites is a 4 star Hotel offering premium hospitality services in the heart of Abuja.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Maintain updated records of bookings and payments
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Inform customers about payment methods
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Respond to clients’ complaints in a timely and professional manner
• Previous hospitality experience would be advantageous.

Requirements

• Candidates should possess a Bachelor's Degree / OND qualification with 2 - 5 years of work experience.
• Experience with hotel reservations software.

Method of Application
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Position as the subject of the email.