Executive Assistant / Business Manager (Airbnb Operations) Job at Raphael Group

Raphael Group is professional Virtual Assistant service that connects employers with skilled remote assistants. We offer a wide range of services to support individuals and businesses, including scheduling, email management, research, and more. We take the hassle out of finding and hiring qualified virtual assistants, allowing you to focus on growing your business.

We are recruiting to fill the position below:

Job Position: Executive Assistant / Business Manager (Airbnb Operations)

Job Location: Remote
Employment Type: Full-time
Working Hours: Full-time: (Wednesday - Sunday, 10 am - 4 pm)

About the Role

• We’re seeking a highly organized, proactive, and experienced Executive Assistant / Business Manager to oversee daily operations and manage a remote team of Virtual Assistants (VAs), cleaners, and service providers for an established Airbnb property management business.
• This role is ideal for someone with a solid background in Airbnb hosting or short-term rental property management, combined with exceptional people management and leadership skills. 
• You will serve as the right hand to the business owner - ensuring seamless day-to-day operations, managing teams, and maintaining high standards across all properties.

Key Responsibilities

• Oversee and coordinate a team of Virtual Assistants (VAs) responsible for guest communications, calendar management, and operational tasks.
• Manage schedules, assign tasks, and monitor performance of VAs, cleaning staff, maintenance personnel, and other service providers (e.g., electricians, plumbers, handymen).
• Coordinate regular property inspections, deep cleaning schedules, and urgent repair needs.
• Assist with onboarding, training, and performance evaluations of new team members.
• Ensure all Airbnb properties are guest-ready, well-maintained, and compliant with hosting standards at all times.
• Handle escalated issues from team members or on-the-ground staff quickly and professionally.
• Create and maintain systems and Standard Operating Procedures (SOPs) that promote efficiency, accountability, and outstanding guest experiences.
• Provide executive-level support to the business owner - including project tracking, operational reporting, and highlevel administrative support.

Requirements

• 3+ years of experience in Airbnb or vacation rental management, property coordination, or short-term rental operations.
• Proven experience in managing remote teams.
• Strong interpersonal, organizational, and leadership skills; capable of guiding teams with clarity, empathy, and decisiveness.
• Proficiency in using tools such as the Airbnb platform, Google Workspace (Docs, Sheets, Calendar), Slack, Trello or Asana (project management tools), and other property management software.
• Self-motivated, detail-oriented, and able to resolve problems efficiently under pressure.
• Willingness to be on-call and responsive to urgent matters that may arise on weekends.

What We Offer

• Salary: N175,000 / Monthly.
• A key leadership role within a growing and professional Airbnb management company
• Remote working environment with flexibility and autonomy
• Opportunities to lead and scale a remote operations team
• Competitive pay with performance-based growth potential.