Customer Support Officer Job at TeamAce Limited

TeamAce Limited - Our client, a leading EduTech Firm, is recruiting to fill the position below:

Job Position: Customer Support Officer
Job Location: Ebute Metta,  Lagos
Employment Type: Full-time

Job Summary

• As a customer support, you will be responsible for shaping the user experience by delivering exceptional support, resolving inquiries efficiently, and ensuring customer satisfaction.

Responsibilities

• Provide professional and timely support to users via live chat, email, phone, and social media.
• Track, document, and follow up on support tickets, ensuring proper resolution and customer satisfaction.
• Maintain up-to-date knowledge of our platform, services, and updates to educate and guide customers effectively.
• Support onboarding for new users, providing walkthroughs and answering questions.
• Maintain a high level of professionalism, empathy, and product knowledge in every customer interaction.

Requirements

• Bachelor’s degree is required.
• Minimum of 1 year of experience in customer support, preferably in the Tech or EdTech industry.
• Familiarity with CRM systems like Zendesk, Freshdesk, Intercom, or HubSpot is a plus.

Salary
N100,000 - N150,000 per month.