Customer Service Officer Job at Party Supplies and More

Party Supplies and More is Nigeria's premier party supplies store, offering everything needed to make celebrations special. We provide high-quality decorations, balloons, and party essentials with exceptional customer service. Our values center on excellence, reliability, and innovation, ensuring every customer leaves happy and every event becomes unforgettable.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking a dynamic Customer Care Representative to join our team at Party Supplies, Nigeria's premier party supplies store.
• You will manage comprehensive customer interactions across multiple channels while supporting daily operations and sales growth.

Responsibilities

• Provide exceptional customer service via phone, in-person, and digital platforms using established protocols
• Process online orders within 2 hours, manage barcode scanning, and coordinate dispatch operations
• Handle helium services and balloon arrangements
• Conduct customer follow-up calls within 48 hours of delivery to ensure satisfaction and collect testimonials
• Maintain social media presence with content creation and status updates
• Support inventory management, record keeping, and administrative tasks, including daily timesheets
• Track sales progress toward monthly targets and identify upselling opportunities.

Benefits

• Competitive salary and benefits.
• Professional development opportunities
• Dynamic work environment in Nigeria's leading party supplies company
• Opportunity to make every celebration special for our customers.
• Join us in creating magical moments for every celebration while building your career in a comprehensive customer service role that combines traditional service with modern digital engagement!

Method of Application
Interested and qualified candidate should send their CV and Cover Letter to: hr@partysupplies.com.ng using "Application for Customer Care Representative Position" as the subject of the mail.

Note
Required Documents:

• Updated CV/Resume
• Cover Letter highlighting relevant experience
• Contact references (optional)

Application Process:

• Shortlisted candidates will be contacted within 5-7 business days
• Initial phone/video screening interview
• Final video screening interview
• Background verification and reference checks
• Only qualified candidates meeting the stated requirements will be contacted. We thank all applicants for their interest in joining our team.