Customer Service Manager Job at Resource Intermediaries

Resource Intermediaries Ltd is a professional Managementfirm into all core Human Resource Services such as training, recruiting, manpower outsourcing, payroll management, business process outsourcing and general HR consulting services with over 18 years of industrial experience. We pride ourselves in easing business burdens.

We are recruiting to fill the position below:

Job Position: Customer Service Manager

Job Location: Akinyele, Ibadan - Oyo
Employment Type: Full-time
Work Schedule: Monday- Fridays

Job Description

• The customer experience officer is the first point of contact. S/he is responsible for attending to customers’ enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• S/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Possess a minimum of B.Sc qualification
• 6+years of experience in a similar role
• Must be mature and smart
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be very fluent in English with excellent communication skills.
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis

Salary
N150,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: asunday@resourceintermediaries.org using "Customer Service Manager" as subject of the email.