Business and Procurement Manager Job at Vestates

Vestates was born on the 19th March 2013 as a private Limited Liability company, to launch out into the real estate and property management services space. Our aim over the years has been to provide complete real estate services. These include the sale and lease of residential and commercial properties, and long-term property management within Nigeria and Internationally.

From our early days of operation, we have focused on using technology to compete and create a niche for ourselves in the Nigerian real estate industry. Unfortunately, we had to step down to a more analogue approach if we were to work with other stakeholders in the real estate space in Nigeria. We dare say that, Vestates was ahead of its time in that regard.

Over time we have grown to possess a large network of clients, nationally and internationally, including work methods with a stable structure, enforced by a highly skilled and upright team. The corona virus pandemic (COVID-19) has indirectly exposed how dependent the world is on technology, to transmit information among other things; same importance is applicable to our business and cannot be overstated. Technology has now been brought back to our focus, thereby sponsoring seamless growth in our operations scale.

We are recruiting to fill the position below:

Job Position: Business and Procurement Manager

Job Location: Abuja (FCT) 
Employment Type: Full-time
Reports to: Managing Director

Job Purpose

• The Procurement & Operations Manager will oversee and lead the procurement, sales, and customer service teams to ensure a seamless supply of quality foodstuffs to restaurants, institutions, and individual customers.
• This role combines strategic procurement management with leadership in sales growth and customer relationship management, ensuring operational efficiency and profitability.

Key Responsibilities
Leadership & Team Management:

• Build, lead, and mentor a multidisciplinary team comprising procurement officers, sales executives, and customer service representatives.
• Set clear performance objectives and monitor KPIs across procurement, sales, and customer service.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Drive sales performance through pipeline management, conversion focus and close collaboration when marketing the product.
• Improve customer experience: resolve root causes of complaints, boost satisfaction and reduce churn.
• Escalate major commercial issues to senior management and lead cross-team responses.

Procurement & Sourcing:

• Develop and execute procurement strategies to secure quality foodstuff at the best prices.
• Identify, negotiate, and manage supplier relationships (farmers, wholesalers, distributors).
• Monitor market trends and pricing to optimise purchasing decisions.
• Ensure food safety standards and regulatory compliance are maintained.

Sales & Business Development:

• Work with the sales team to drive revenue growth through acquisition and retention of clients (restaurants, hotels, caterers, and individuals).
• Set sales targets, monitor performance, and implement strategies to exceed targets.
• Explore new business opportunities and expand the company’s customer base.

Customer Service & Client Relations:

• Oversee customer service operations to ensure excellent client experiences.
• Ensure prompt resolution of customer complaints and issues.
• Monitor customer feedback and use insights to improve service quality and product offerings.

Operational Efficiency & Reporting:

• Streamline procurement, sales, and customer service processes for greater efficiency.
• Oversee demand forecasting, inventory planning, and product availability.
• Track and report on procurement savings, sales performance, and customer satisfaction.
• Ensure alignment of all departmental activities with the company’s strategic objectives.

Qualifications & Experience

• Bachelor’s Degree in Procurement, Business Administration, Supply Chain, Marketing, or a related field.
• 3-5 years of experience in procurement, supply chain, or operations management, with at least 3 years in a supervisory/managerial role.
• Professional certification (e.g., CIPS, CPSM, NIMN) is an added advantage.
• Experience in food distribution, FMCG, or agriculture supply chain is highly desirable.
• Strong leadership and people management skills.
• Proven ability to manage cross-functional teams and deliver results.

Skills & Competencies:

• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and supplier management abilities.
• Business development and sales strategy expertise.
• Exceptional customer service orientation.
• Analytical, financial management, and reporting skills.
• High level of integrity and result-oriented mindset.

Working Conditions:

• Combination of office and field-based responsibilities.
• Frequent engagement with suppliers, markets, and clients.
• Occasional travel across different regions in Nigeria.

Note: Only shortlisted candidates will be contacted.