Banking Operations Lead Job at Source Microfinance Bank

Source Microfinance Bank is a digital bank with a focus on how to serve you better always! At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you. Source Microfinance Bank is poised to change the face of banking in Nigeria. We are reinventing banking to empower a generation.

We are recruiting to fill the position below:

Job Position: Banking Operations Lead

Job Location: Lagos
Job Type: Full time

Responsibilities

• Coordinate and channel resources to ensure seamless banking operations in line with the Bank’s strategy.
• Ensure just-in-time service deliveries of bank operations, credit administration, digital platforms etc.
• Establish and maintain cordial relationships with and across correspondent banks, relevant partners & stakeholders key to our success.
• Implement prompt resolution of customer complaints, logged cases, internally observed issues in a proactive manner, as such delivering great customer experience.
• Ensure all operations follow laid down rules, procedures and regulatory policies.
• Embark on research, consultation, and engagement to suggest possible improvements to the Bank’s policies & processes aimed at delivering efficient banking services and products.

Requirements

• Bachelor's Degree in Accounting, Finance, or related field.
• Minimum of 5 years of banking operations experience in microfinance bank/financial service.
• Desired candidate must be CIBN certified i.e., obtained MCIB along with other role relevant certification(s).
• Experience working in Microfinance Bank and understanding of CBN stipulated ratio, standards, reporting and other relevant guidelines is a must-have.
• Proven understanding and experience of fintech banking operations.
• Previous and proven usage of Microsoft office, and core banking solutions is essential for the role holder.
• Experience working with start-up is an advantage but not compulsory.
• Excellent verbal and written communication and presentation skills is required.
• Candidate must possess the ability to work independently and part of a team, should be a self-starter.
• Excellent analytical, strategic thinking, and problem-solving skills.